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Customer retention
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
9
Logistics
6
Logistik
6
Taiwan
6
Customer service
4
Innovation adoption
4
Innovationsakzeptanz
4
Internet marketing
4
Kundenservice
4
Logistics provider
4
Logistikdienstleister
4
Online-Marketing
4
Website
4
Brand image
3
Gastronomie
3
Leistungsmotivation
3
Lieferkette
3
Markenimage
3
Quality management
3
Qualitätsmanagement
3
Restaurant industry
3
Social Web
3
Social network
3
Social web
3
Soziales Netzwerk
3
Supply chain
3
Work motivation
3
Behavioral intentions
2
Brand management
2
Confidence
2
Consumer attitudes
2
Data envelopment analysis
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Chen, Mu-Chen
2
Hsu, Chia-Lin
1
Hsu, Chia-lin
1
Lin, Chin-Sen
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Wu, Cou-chen
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Information systems and e-business management : ISeB
1
International journal of logistics systems and management
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ECONIS (ZBW)
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Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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2
An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents
Hsu, Chia-lin
;
Wu, Cou-chen
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 287-311
Persistent link: https://www.econbiz.de/10009742909
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