//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Application of relationship ma...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Supplier relationship management
Organizational change
26,615
Organisatorischer Wandel
26,378
Relationship marketing
26,206
Beziehungsmarketing
25,418
Organizational behaviour
9,909
Verhalten in Organisationen
9,418
Consumer behaviour
9,096
Konsumentenverhalten
9,045
Kundenzufriedenheit
5,458
Theorie
4,945
Theory
4,935
Deutschland
4,912
Germany
4,782
Service quality
4,042
Dienstleistungsqualität
4,017
Strategisches Management
3,683
Strategic management
3,382
Innovation
3,218
Unternehmenskultur
3,043
Corporate culture
2,969
Führungsstil
2,932
Leadership style
2,914
USA
2,663
Innovationsmanagement
2,659
Brand management
2,650
Markenführung
2,641
United States
2,568
Lieferantenmanagement
2,417
Innovation management
2,402
Arbeitsverhalten
2,348
Work behaviour
2,346
Social Web
2,245
Social web
2,245
Unternehmenserfolg
2,119
Management
2,090
Firm performance
2,050
Electronic Commerce
2,016
Unternehmen
2,011
more ...
less ...
Online availability
All
Undetermined
3,399
Free
1,121
Type of publication
All
Article
6,265
Book / Working Paper
1,380
Journal
4
Other
1
Type of publication (narrower categories)
All
Article in journal
5,666
Aufsatz in Zeitschrift
5,666
Aufsatz im Buch
517
Book section
517
Hochschulschrift
283
Thesis
236
Graue Literatur
201
Non-commercial literature
201
Arbeitspapier
123
Working Paper
123
Collection of articles of several authors
99
Sammelwerk
99
Aufsatzsammlung
85
Case study
82
Fallstudie
82
Conference paper
56
Konferenzbeitrag
56
research-article
41
Bibliografie enthalten
32
Bibliography included
32
Guidebook
23
Handbook
23
Handbuch
23
Ratgeber
23
Lehrbuch
20
Textbook
18
Konferenzschrift
11
Conference proceedings
9
Reprint
9
Collection of articles written by one author
8
Sammlung
8
conceptual-paper
7
Elektronischer Datenträger
6
Festschrift
4
Mikroform
4
review-article
4
Bibliografie
3
CD-ROM, DVD
3
Fallstudiensammlung
3
Glossar enthalten
3
more ...
less ...
Language
All
English
6,846
German
804
Polish
4
French
3
Italian
2
Undetermined
2
Dutch
1
Portuguese
1
Romanian
1
more ...
less ...
Author
All
Homburg, Christian
35
Han, Heesup
33
Svensson, Göran
29
Bruhn, Manfred
25
Mattila, Anna S.
22
Gil Saura, Irene
20
Prentice, Catherine
19
Casidy, Riza
15
Mittal, Vikas
15
Aksoy, Lerzan
14
Hyun, Sunghyup Sean
14
Quach, Sara
14
Stock-Homburg, Ruth
14
Wong, IpKin Anthony
14
Ahlert, Dieter
13
Bilgihan, Anil
13
Gustafsson, Anders
13
Kleinaltenkamp, Michael
13
Usman, Osly
13
Balaji, M. S.
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
Klaus, Philipp
12
Kumar, V.
12
Mostert, Pierre
12
Rather, Raouf Ahmad
12
So, Kevin Kam Fung
12
Thaichon, Park
12
Bang, Nguyen
11
Blut, Markus
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
McColl-Kennedy, Janet R.
11
Roberts-Lombard, Mornay
11
Wieseke, Jan
11
Barnes, Donald C.
10
Bauer, Hans H.
10
Edvardsson, Bo
10
Eggert, Andreas
10
Grégoire, Yany
10
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
5
Fördergesellschaft Marketing an der Universität Augsburg
3
IGI Global
3
Bundesvereinigung Logistik
2
Deutsche Gesellschaft für Logistik
2
Harvard Graduate School of Business Administration
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. T. Kearney GmbH <Berlin>
1
AMACOM
1
Center for Service Excellence
1
Conference Board
1
Cranfield School of Management
1
Deutscher Industrie- und Handelskammertag
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
ESCP-EAP European School of Management
1
Eric Cuvillier <Firma>
1
Erich-Schmidt-Verlag
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Freie Universität Berlin / Ostasiatisches Seminar
1
INSEAD
1
Institut für Wirtschaftsanalyse und Kommunikation Dr. Helmut Becker <München>
1
International Conference on Services Management <North Cyprus)>
1
Kassel University Press GmbH
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-operation and Development
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
Tartu Ülikool
1
Technische Universität Dresden
1
Universität Bamberg <1979-1988>
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
266
Industrial marketing management : the international journal for industrial and high-tech firms
255
Journal of business research : JBR
226
International journal of hospitality management
148
The journal of services marketing
124
The journal of business & industrial marketing
123
The service industries journal
74
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
61
Journal of strategic marketing
57
International journal of contemporary hospitality management
56
Tourism management : research, policies, practice
55
Journal of the Academy of Marketing Science
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
Services marketing quarterly
52
Journal of service research : JSR
49
Service business
49
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
43
Asia Pacific journal of marketing and logistics
42
Journal of service management
42
Journal of business-to-business marketing
41
Journal of marketing
41
The international journal of bank marketing : IJBM
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
International journal of electronic customer relationship management : IJECRM
35
The TQM journal : the international review of organizational improvement
35
Psychology & marketing
34
SpringerLink / Bücher
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
30
Journal of service research
30
European journal of marketing : EJM
29
International journal of electronic marketing and retailing : IJEMR
29
Total quality management & business excellence
29
Journal of retailing
28
Marketing intelligence & planning
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Gabler Edition Wissenschaft
24
International journal of production economics
24
more ...
less ...
Source
All
ECONIS (ZBW)
7,588
Other ZBW resources
59
BASE
1
EconStor
1
RePEc
1
Showing
1
-
10
of
7,650
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managerial sensemaking of interaction within business relationships : a cultural perspective
Ivanova-Gongne, Maria
;
Torkkeli, Lasse
- In:
European management journal
31
(
2013
)
6
,
pp. 717-727
Persistent link: https://www.econbiz.de/10010234759
Saved in:
2
Positive chair-CEO work relationships : micro-relational foundations of organizational capabilities
Srour, Yossef
;
Shefer, Natalie
;
Carmeli, Abraham
- In:
Long range planning : LRP ; international journal of …
55
(
2022
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013271824
Saved in:
3
Developing a new theory of frontline manufacturer-retailer relationships for consumer packaged goods
Zondag, Marcel M.
;
Brink, Kyle E.
- In:
Journal of business-to-business marketing
22
(
2015
)
4
,
pp. 313-331
Persistent link: https://www.econbiz.de/10011432746
Saved in:
4
The value creation scale of supplier-distibutor relationship in international markets
Lai, Chi-Shiun
;
Chan, Delphine Ya-Chu
;
Yang, Chin-Fang
; …
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10010532063
Saved in:
5
Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.
;
Powers, Thomas L.
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
Saved in:
6
Business relationship process management as company dynamic capability improving relationship portfolio
Mitrega, Maciej
;
Pfajfar, Gregor
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 193-203
Persistent link: https://www.econbiz.de/10011286958
Saved in:
7
Continuing the evolution of the selling process : a multi-level perspective
Borg, Susanne Wiatr
;
Young, Louise
- In:
Industrial marketing management : the international …
43
(
2014
)
4
,
pp. 543-552
Persistent link: https://www.econbiz.de/10010386460
Saved in:
8
From conflict to crisis in collaborative NPD
Lynch, Patrick
;
O'Toole, Thomas
;
Biemans, Wim
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1145-1153
Persistent link: https://www.econbiz.de/10010365171
Saved in:
9
The importance of key supplier relationship management in supply chains
Teller, Christoph
;
Kotzab, Herbert
;
Grant, David B.
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011552654
Saved in:
10
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->