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Customer satisfaction
Consumer behaviour
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Kundenzufriedenheit
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Kelly, Petranka
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Lawlor, Jennifer
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Information and communication technologies in tourism 2013 : proceedings of the international conference in Innsbruck, Austria, January 22 - 25, 2013
1
International journal of electronic customer relationship management : IJECRM
1
Journal of travel and tourism marketing
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ECONIS (ZBW)
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Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
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2
Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael
- In:
International journal of electronic customer …
7
(
2013
)
2
,
pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
Saved in:
3
Sources of customer role learning during self-service technology encounters
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael
- In:
Information and communication technologies in tourism …
,
(pp. 326-338)
.
2013
Persistent link: https://www.econbiz.de/10009755573
Saved in:
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