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Customer satisfaction
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17
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16
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14
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14
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10
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10
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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International Conference on Services Management <North Cyprus)>
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1
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1
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1
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Journal of retailing and consumer services
263
International journal of hospitality management
154
Journal of business research : JBR
153
The journal of services marketing
114
The service industries journal
67
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Tourism management : research, policies, practice
55
Services marketing quarterly
52
Journal of service research : JSR
51
Cogent business & management
47
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
44
Journal of the Academy of Marketing Science
43
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of strategic marketing
40
Psychology & marketing
37
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
The international review of retail, distribution and consumer research
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of quality and service sciences
24
Journal of marketing
24
Managing service quality : MSQ ; an international journal
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of retailing
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ECONIS (ZBW)
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Other ZBW resources
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EconStor
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1
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
2
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
3
Advertising agency selection, customer retention and satisfaction factors : an exploratory research in the Greek advertising market
Katsonis, Nikolaos
;
Tsekouropoulos, Georgios
; …
- In:
International journal of technology marketing : IJTMkt
13
(
2019
)
2
,
pp. 125-142
Persistent link: https://www.econbiz.de/10012140190
Saved in:
4
Enhancing client loyalty of advertising agencies : the influence of creativity and inter-firm relationships
Levin, Elizabeth
;
Lobo, Antonio
;
Thaichon, Park
- In:
Journal of Contemporary Issues in Business and Government
22
(
2016
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011941889
Saved in:
5
Marketing strategy: tool to increase customer satisfaction case study of Romanian company in furniture products
Isac, Nicoleta
;
Badshah, Waqar
- In:
Romanian economic and business review
14
(
2019
)
1
,
pp. 27-37
Persistent link: https://www.econbiz.de/10012167421
Saved in:
6
Understanding customer needs
Bayus, Barry L.
- In:
Handbook of technology and innovation management
,
(pp. 115-141)
.
2008
Persistent link: https://www.econbiz.de/10003769465
Saved in:
7
Chefsache Kunde : Consumer Insights und Customer Knowledge als Bausteine für den Geschäftserfolg ; wertvolles Wissen über Käufer und Kunden
Heller, Kurt A.
-
2007
Persistent link: https://www.econbiz.de/10003453219
Saved in:
8
Absicherung des Net Promoter Score : die Ermittlung von Konfidenzintervallen mit dem Bootstrap Verfahren
Schwarz, Oliver
- In:
Der Markt : international journal of marketing
48
(
2009/10
)
3
,
pp. 105-115
Persistent link: https://www.econbiz.de/10003929449
Saved in:
9
Nonlinear effects between satisfaction and loyalty : an empirical study of different conceptual relationships
Ho Huy Tuu
;
Olsen, Svein O.
- In:
Journal of targeting, measurement and analysis for marketing
18
(
2010
)
3/4
,
pp. 239-251
Persistent link: https://www.econbiz.de/10008840807
Saved in:
10
Die 150 besten Checklisten zum Kundenmanagement : Kundenanalyse und -bewertung ; Kundenprofile und Kaufverhalten ; Kundenbindung und Customer-Relationship-Management
Vom Hofe, Renate
-
2008
Persistent link: https://www.econbiz.de/10003597500
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