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~subject:"Customer satisfaction"
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Erhöhung der Qualität des Arbe...
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Customer satisfaction
Arbeitszufriedenheit
12,707
Job satisfaction
12,401
Employee retention
2,681
Mitarbeiterbindung
2,681
Arbeitsverhalten
2,354
Work behaviour
2,348
Leistungsmotivation
2,053
Work motivation
2,047
Arbeitskräfte
1,592
Workforce
1,591
Human Resource Management
1,581
Personalmanagement
1,581
Satisfaction
1,383
Zufriedenheit
1,263
Arbeitsmobilität
1,239
Labour mobility
1,237
Führungsstil
1,187
Leadership style
1,185
job satisfaction
1,160
Arbeitsbedingungen
1,131
Working conditions
1,113
Arbeitspsychologie
1,065
Organizational psychology
1,024
Kundenzufriedenheit
1,020
Stress
992
Work stress
988
Job performance
968
Arbeitsleistung
964
Deutschland
949
Organizational behaviour
946
Verhalten in Organisationen
946
Germany
872
Familie-Beruf
766
Work-life balance
766
Emotion
734
Lebensqualität
724
Quality of life
714
Unternehmenskultur
666
Corporate culture
659
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Online availability
All
Undetermined
493
Free
196
Type of publication
All
Article
860
Book / Working Paper
160
Type of publication (narrower categories)
All
Article in journal
821
Aufsatz in Zeitschrift
821
Aufsatz im Buch
37
Book section
37
Graue Literatur
36
Non-commercial literature
36
Arbeitspapier
31
Working Paper
31
Hochschulschrift
16
Thesis
13
Conference paper
10
Konferenzbeitrag
10
Case study
6
Fallstudie
6
Collection of articles of several authors
2
Collection of articles written by one author
2
Guidebook
2
Ratgeber
2
Sammelwerk
2
Sammlung
2
Konferenzschrift
1
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Language
All
English
980
German
41
Author
All
Svensson, Göran
10
Stock-Homburg, Ruth
7
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Wong, IpKin Anthony
5
Briggs, Elten
4
Guchait, Priyanko
4
Han, Heesup
4
Karatepe, Osman M.
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Balaji, M. S.
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Foster, Gigi
3
Gazzoli, Gabriel
3
Gomes, Daniel Roque
3
Guglielmetti Mugion, Roberta
3
Gursoy, Dogan
3
Hetschko, Clemens
3
Hwang, Jinsoo
3
Høgevold, Nils
3
Jani, Dev
3
Kantabutra, Sooksan
3
Kim, Peter Beomcheol
3
Kopelman, Richard E.
3
Ladeira, Wagner Junior
3
Lee, JungHoon
3
Mavondo, Felix T.
3
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Institution
All
Jacobs Verlag
1
National Bureau of Economic Research
1
Published in...
All
International journal of hospitality management
47
Journal of business research : JBR
23
Journal of retailing and consumer services
18
The journal of services marketing
16
Journal of hospitality marketing & management
15
Tourism management : research, policies, practice
15
International journal of contemporary hospitality management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
Global business and finance review
7
International journal of services and operations management : IJSOM
7
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
The service industries journal
7
Journal of service research : JSR
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
Health care management review : HCM review
5
International journal of quality and service sciences
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of marketing
5
Personnel review
5
The international journal of human resource management
5
Tourism management perspectives : TMP
5
Administrative Sciences : open access journal
4
Asia Pacific journal of marketing and logistics
4
Discussion paper series / IZA
4
European journal of marketing
4
European journal of marketing : EJM
4
Group & organization management : an international journal
4
Human resource management
4
Human systems management : HSM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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Source
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ECONIS (ZBW)
1,020
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1
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1
Satisfactions in work design : ergonomics and other approaches
Sell, R. G.
(
ed.
);
Shipley, Patricia
(
contributor
); …
-
1979
Persistent link: https://www.econbiz.de/10000582260
Saved in:
2
The motivation , productivity, and satisfaction of workers
Zaleznik, A.
;
Christensen, C. R.
;
Roethlisberger, F. J.
-
1958
Persistent link: https://www.econbiz.de/10000672465
Saved in:
3
Developments in satisfaction research
Veenhoven, Ruut
-
1995
Persistent link: https://www.econbiz.de/10000955076
Saved in:
4
Staffing a software project: a constraint satisfaction and optimization-based approach
Barreto, Ahilton
;
Barros, Márcio de O.
;
Werner, …
- In:
Computers & operations research : and their …
35
(
2008
)
10
,
pp. 3073-3089
Persistent link: https://www.econbiz.de/10003712918
Saved in:
5
The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
Saved in:
6
Customer loyalty and employee engagement : an alignment for value
Gonring, Matthew P.
- In:
Journal of business strategy
29
(
2008
)
4
,
pp. 29-40
Persistent link: https://www.econbiz.de/10003756441
Saved in:
7
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
8
Mitarbeiterzufriedenheit : Determinanten und Konsequenzen für ausgewählte ökonomische Erfolgsvariablen
Haferbeck, Oliver
-
2008
Persistent link: https://www.econbiz.de/10003758176
Saved in:
9
Non-normal simultaneous regression models for customer linkage analysis
Dotson, Jeffrey P.
;
Retzer, Joseph
;
Allenby, Greg M.
- In:
Quantitative marketing and economics : QME
6
(
2008
)
3
,
pp. 257-277
Persistent link: https://www.econbiz.de/10003765609
Saved in:
10
The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
Saved in:
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