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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush; Kong, Titus Tak Chuen; Kingshott, … - In: Journal of service management 27 (2016) 5, pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
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Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush; Jain, Kokil; Kingshott, Russel P. J.; … - In: Journal of business research : JBR 121 (2020), pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
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Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh; Sharma, Piyush; Herjanto, Halimin; … - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524