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A study on customer’s perception of Croatia’s banking industry
Piric, Valentina; Martinovic, Maja; Barac, Zoran - In: UTMS journal of economics / University of Tourism and … 9 (2018) 2, pp. 169-180
Customer's perception is becoming more crucial for the banks to maintain their market shares, profitability and customer's loyalty under highly competitive market conditions. This paper studies the dimensions of customer's perception of the overall banking industry in Croatia, focusing on...
Persistent link: https://www.econbiz.de/10012178457
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Market share indicates quality
Ban, Amir; Linial, Nati - 2011
Persistent link: https://www.econbiz.de/10009492535
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander; Loureiro, Yuliya Komarova; Kabadayi, … - In: Journal of service management 27 (2016) 4, pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
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Sind positiv eingestellte Kunden generell bereit, mehr zu zahlen? : empirische Studien zu Moderatoren des Zusammenhangs zwischen anbieterbezogenen Kundeneinstellungen und Zahlungsb...
Gerpott, Torsten J. - In: Zeitschrift für Management : ZfM 4 (2009) 2, pp. 99-130
Persistent link: https://www.econbiz.de/10003888787
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Einflüsse anbieterbezogener Einstellungen von Privatkunden auf deren Preisbereitschaft : Befunde zweier empirischer Studien
Gerpott, Torsten J. - In: Die Betriebswirtschaft : DBW 69 (2009) 6, pp. 679-700
Persistent link: https://www.econbiz.de/10003908230
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Determinants of online shoppers' satisfaction in Korea
Kim, Minho; Oh, Han-Mo; McNiel, Ronald D. - In: Applied economics letters 15 (2008) 10/12, pp. 805-808
Persistent link: https://www.econbiz.de/10003785654
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A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C. - In: International business and economics research journal 8 (2009) 4, pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
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An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspec...
Kim, Changsu; Zhao, Weihong; Yang, Kyung Hoon - In: E-commerce trends for organizational advancement : new …, (pp. 136-150). 2010
Persistent link: https://www.econbiz.de/10003917829
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Investigating differences in antecedents to value between first-time and repeat festival-goers
Lee, Jin-soon; Lee, Choong-Ki; Yoon, Yooshik - In: Journal of travel and tourism marketing 26 (2009) 7, pp. 688-702
Persistent link: https://www.econbiz.de/10003930963
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A comparative study of the effects of low and high uncertainty avoidance on continuance behavior
Kim, Hak Jin; Choi, Hun; Kim, Jinwoo - In: Journal of global information management : an official … 18 (2010) 2, pp. 1-29
Persistent link: https://www.econbiz.de/10003974311