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Customer satisfaction
Großbritannien
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Han, Heesup
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23
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19
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18
Gustafsson, Anders
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10
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Journal of retailing and consumer services
299
Journal of business research : JBR
177
International journal of hospitality management
168
The journal of services marketing
124
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
79
The service industries journal
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Tourism management : research, policies, practice
64
Cogent business & management
59
Services marketing quarterly
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
International journal of contemporary hospitality management
56
Journal of service research : JSR
56
Asia Pacific journal of marketing and logistics
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Journal of service management
52
Service business
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Journal of strategic marketing
46
The international journal of bank marketing : IJBM
44
Industrial marketing management : the international journal for industrial and high-tech firms
43
The TQM journal : the international review of organizational improvement
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Psychology & marketing
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Journal of the Academy of Marketing Science
37
The journal of business & industrial marketing
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of hospitality and tourism insights
33
Journal of retailing
32
International journal of electronic customer relationship management : IJECRM
31
Journal of marketing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of retail & distribution management
29
Journal of Islamic marketing
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Journal of service research
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European journal of marketing : EJM
28
Total quality management & business excellence
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International journal of quality and service sciences
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Journal of Asian finance, economics and business : JAFEB
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The international review of retail, distribution and consumer research
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Journal of air transport management
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ECONIS (ZBW)
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Other ZBW resources
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EconStor
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1
Communicating with customers
Spinosa, Charles
;
Le Brocquy, David
;
Calder, Bobby J.
- In:
Kellogg on advertising & media : the Kellogg School of …
,
(pp. 226-253)
.
2008
Persistent link: https://www.econbiz.de/10003755924
Saved in:
2
The specialty coffee shop market : are today's consumers demanding more than store ambience and good coffee from their consumption experience?
Ryding, Daniella
- In:
International journal of business and globalisation : IJBG
6
(
2011
)
3/4
,
pp. 399-409
Persistent link: https://www.econbiz.de/10009313036
Saved in:
3
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
4
E-market dominance : how to use the Internet to win and keep customers
Ash, Brian
;
Lambert, Tom
-
2001
Persistent link: https://www.econbiz.de/10001535678
Saved in:
5
Relating to customers : how and when to strengthen your customer relationships
Malaviya, Prashant
(
contributor
);
Spargo, Sarah
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001656808
Saved in:
6
Kommunikationsqualität in persönlichen Kundenbeziehungen : Konzeptualisierung und empirische Prüfung
Frommeyer, Astrid
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003007555
Saved in:
7
Marketing für Nachfolgeprodukte und neue Produktgenerationen : eine Analyse aus Kundensicht
Kaetzke, Philomela
-
2003
Persistent link: https://www.econbiz.de/10001747367
Saved in:
8
Simply better : winning and keeping customers by delivering what matters most
Barwise, Patrick
;
Meehan, Sean A.
-
2004
Persistent link: https://www.econbiz.de/10001830108
Saved in:
9
The customer retention index as a marketing performance measurement tool for trade fairs
Ulrich, Alex
- In:
Achieving excellence in stakeholder management
,
(pp. 113-123)
.
2003
Persistent link: https://www.econbiz.de/10001756728
Saved in:
10
Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
Saved in:
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