All over the world customers’ satisfaction has become a veritable tool for measuring organizational performance and relevance. This is the motivation for the investigation of determinant of consumers’ satisfaction in a service sector that has enjoyed state monopoly for a considerable length...

We study the impact on consumers of privatization and liberalization in the telecommunication sector for 15 EU Countries. Policy reforms are summarized by the OECD regulatory indicators (REGREF), that consider the extent of privatization, vertical disintegration, and market entry. After...