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Customer satisfaction
Service quality
20,662
Dienstleistungsqualität
20,646
Taiwan
13,594
Kundenzufriedenheit
6,231
Konsumentenverhalten
4,571
Consumer behaviour
4,567
Beziehungsmarketing
3,997
Relationship marketing
3,987
Qualitätsmanagement
2,595
Quality management
2,539
Wirtschaftsprüfung
2,491
Financial audit
2,485
China
2,142
USA
1,950
United States
1,926
Krankenhaus
1,846
Hospital
1,833
Health care
1,552
Gesundheitsversorgung
1,536
Südkorea
1,527
Theorie
1,514
South Korea
1,498
Theory
1,481
Gesundheitswesen
1,267
Health care system
1,248
Produktqualität
1,206
Product quality
1,205
service quality
1,162
Customer service
1,117
Kundenservice
1,115
Deutschland
1,089
Dienstleistungssektor
1,085
Service industry
1,079
Germany
1,002
Hotel industry
928
Hotellerie
928
Schätzung
912
Estimation
896
Japan
878
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1,081
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121
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Han, Heesup
34
Mattila, Anna S.
23
Prentice, Catherine
23
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Amin, Muslim
11
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Svensson, Göran
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
216
International journal of hospitality management
213
Journal of business research : JBR
143
The journal of services marketing
133
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
The service industries journal
108
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
84
Services marketing quarterly
76
Tourism management : research, policies, practice
68
Journal of air transport management
66
Service business
62
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
56
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
43
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
International journal of electronic marketing and retailing : IJEMR
26
Tourism management perspectives : TMP
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
International journal of electronic customer relationship management : IJECRM
24
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ECONIS (ZBW)
6,222
RePEc
21
EconStor
9
BASE
2
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1
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date (oldest first)
1
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
2
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
3
Service quality of ski group package tours : a modified importance-performance analysis
Liu, Shih-Hao
;
Tsai, Chin-Hsiang
- In:
International journal of services and operations …
46
(
2023
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10014364451
Saved in:
4
Impact of group package tour dimensions on customer satisfaction (an ANNs application)
Moutinho, Luiz
;
Caber, Meltem
;
Silva, Maria Manuela Santos
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
6
,
pp. 619-629
Persistent link: https://www.econbiz.de/10011420956
Saved in:
5
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
6
Tour guide performance and tourist satisfaction: a study of the package tours in Shanghai
Huang, Songshan Sam
;
Hsu, Cathy H. C.
;
Chan, Andrew
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 3-33
Persistent link: https://www.econbiz.de/10003968130
Saved in:
7
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
8
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
9
The effect of receipt personalization on tipping behavior
Kinard, Brian R.
;
Kinard, Jerry L.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
4
,
pp. 280-284
Persistent link: https://www.econbiz.de/10009780520
Saved in:
10
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
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