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Der Einfluss der Dienstleistungsqualität auf die Einkaufsstättentreue
Bauer, Hans H.; Exler, Stefanie; Reichardt, Tina; … - 2006
Persistent link: https://www.econbiz.de/10003355045
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Exploring the impact of customer satisfaction on food retailers' evolution : managerial lessons from Austria
Foscht, Thomas; Maloles, Cesar; Schloffer, Judith; … - In: Journal of international food & agribusiness marketing … 21 (2009) 1, pp. 67-82
Persistent link: https://www.econbiz.de/10003887213
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Using projective techniques to tap into consumers' feelings, perceptions and attitudes ... getting an honest opinion
Doherty, Susan; Nelson, Roy - In: International journal of consumer studies 34 (2010) 4, pp. 400-404
Persistent link: https://www.econbiz.de/10003997155
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Consumer service quality assessments and future revenues in small businesses : a case study
Freymann, Jeffrey W. von; Cuffe, Barry - In: Services marketing quarterly 31 (2010) 4, pp. 381-419
Persistent link: https://www.econbiz.de/10008729078
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Gender, store satisfaction and antecedents : a case study of a grocery store
Helgesen, Øyvind; Nesset, Erik - In: The journal of consumer marketing 27 (2010) 2/3, pp. 114-126
Persistent link: https://www.econbiz.de/10003987431
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Retaining customers with shopping convenience
Benoit, Sabine; Faßnacht, Martin; Ettinger, Andreas - In: Journal of relationship marketing : innovations & … 8 (2009) 4, pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
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Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town
Hsu, Maxwell K.; Huang, Yinghua; Swanson, Scott - In: International journal of retail & distribution management 38 (2010) 2/3, pp. 115-132
Persistent link: https://www.econbiz.de/10003964420
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An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing
Esbjerg, Lars; Jensen, Birger Boutrup; Bech-Larsen, Tino; … - In: Journal of retailing and consumer services 19 (2012) 4, pp. 445-456
Persistent link: https://www.econbiz.de/10009571251
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Customer satisfaction in food retailing : comparing specialty and conventional grocery stores
Huddleston, Patricia; Whipple, Judith; Mattick, Rachel Nye - In: International journal of retail & distribution management 37 (2009) 1, pp. 63-80
Persistent link: https://www.econbiz.de/10009522028