Retaining customers with shopping convenience
Year of publication: |
2009
|
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Authors: | Benoit, Sabine ; Faßnacht, Martin ; Ettinger, Andreas |
Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 8.2009, 4, p. 313-329
|
Subject: | Lebensmitteleinzelhandel | Food retailing | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Deutschland | Germany |
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