The volume of temporary labour has grown very fast during the last decades inEurope, as did the number of organizations with an intermediating role inrelation to temporary (contingent) labour. All over the place there are smalland large intermediaries trying to find the right persons for the...

This paper focuses on the analysis of empirical data on customer satisfaction and the relationship with hard organisational performance data. The organisation is a Flexcompany with its headquarters in The Netherlands, but also operating in other countries in Europe. The empirical data on...