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~subject:"Customer satisfaction"
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Trust: reason, routine, reflex...
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Customer satisfaction
Vertrauen
16,728
Confidence
15,989
trust
3,723
Konzern
3,611
Trust
3,570
Corporate group
2,925
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Consumer behaviour
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Relationship marketing
1,411
Beziehungsmarketing
1,406
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Welt
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Electronic Commerce
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Spieltheorie
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World
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E-commerce
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Supplier relationship management
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Online retailing
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Corporate governance
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EU-Staaten
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Svensson, Göran
17
Usman, Osly
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Mysen, Tore
8
Han, Heesup
6
Lee, Choong-Ki
6
Jacob, Jayanth
5
Roberts-Lombard, Mornay
5
Andreoni, James
4
Bilgihan, Anil
4
Chung, Namho
4
Hansen, Torben
4
Lombart, Cindy
4
Louis, Didier
4
Mostert, Pierre
4
Nimako, Simon Gyasi
4
Osman, Zahir
4
Paulssen, Marcel
4
Pratiwi, Hana
4
Rosmawati, Pipih
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3
Cheah, Jun-Hwa
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Ha, Hong Youl
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3
Hyun, Sunghyup Sean
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Kim, Myung-Ja
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3
Mbawuni, Joseph
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Menidjel, Choukri
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Mpinganjira, Mercy
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Narteh, Bedman
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Ofori, Kwame Simpe
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Padin, Carmen
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Parayitam, Satyanarayana
3
Paul, Thomas John
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Rajaobelina, Lova
3
Rather, Raouf Ahmad
3
Rindell, Anne
3
Ringle, Christian M.
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Journal of retailing and consumer services
31
International journal of hospitality management
13
Journal of travel and tourism marketing
12
Journal of business research : JBR
11
Asia Pacific journal of marketing and logistics
10
Journal of strategic marketing
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Cogent business & management
8
Pakistan journal of commerce and social sciences
8
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of hospitality marketing & management
7
Services marketing quarterly
7
The journal of services marketing
7
The service industries journal
7
International journal of electronic customer relationship management : IJECRM
6
Journal of financial services marketing
6
Journal of internet commerce
6
Service business
6
The international journal of bank marketing : IJBM
6
The journal of business & industrial marketing
6
European journal of marketing : EJM
5
International journal of electronic business : IJEB
5
Journal of business-to-business marketing
5
Journal of electronic commerce research : JECR
5
Journal of financial services marketing : JFSM
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
International journal of consumer studies
4
International journal of procurement management
4
International journal of public sector performance management : IJPSPM
4
International journal of technology marketing : IJTMkt
4
Inventi impact: retailing & consumer services
4
Journal of consumer behaviour : an international research review
4
Journal of international trade & commerce
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ECONIS (ZBW)
742
RePEc
3
Showing
1
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10
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745
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1
An investigation of online shopping experience on
trust
and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
2
Price image consequences
Lombart, Cindy
;
Louis, Didier
;
Labbé-Pinlon, Blandine
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 107-116
Persistent link: https://www.econbiz.de/10011434109
Saved in:
3
Sources of retailer personality : private brand perceptions
Lombart, Cindy
;
Louis, Didier
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 117-125
Persistent link: https://www.econbiz.de/10011434111
Saved in:
4
Trust
and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
5
Trust
and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
6
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
7
Signalling as a means to generate loyalty in m-commerce : does shopper experience moderate the process?
San-Martín, Sonia
;
López-Catalán, Blanca
; …
- In:
Journal of customer behaviour
14
(
2015
)
3
,
pp. 235-256
Persistent link: https://www.econbiz.de/10011412369
Saved in:
8
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
Saved in:
9
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
10
Importance of CEM in CRM-CL framework
Singh, Jagwinder
;
Saini, Shivani
- In:
Journal of modelling in management
11
(
2016
)
1
,
pp. 91-115
Persistent link: https://www.econbiz.de/10011479509
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