Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Year of publication: |
January/February 2016
|
---|---|
Authors: | Van Tonder, Estelle |
Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 32.2016, 1, p. 289-302
|
Subject: | Commitment | Customer Loyalty | Financial Services | Quality Advice | Trust | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Finanzdienstleistung | Financial services | Mitarbeiterbindung | Employee retention | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management |
-
Chi, Christina Geng-Qing, (2020)
-
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia, (2015)
-
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari, (2013)
- More ...
-
Perspectives on “other” customers’ roles in citizenship behaviour
van Tonder, Estelle, (2018)
-
Perceived value, relationship quality and positive WOM intention in banking
van Tonder, Estelle, (2018)
-
Loyalty intentions and selected relationship quality constructs
Petzer, Daniel J., (2019)
- More ...