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Customer satisfaction
Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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achievable capacity index
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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