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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Konsumentenverhalten
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USA
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Beziehungsmarketing
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Relationship marketing
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Brand management
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Bekleidung
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Brand
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Clothing
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Kundenzufriedenheit
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Online retailing
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Consumer
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Kim, Hye-yŏng
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Lee, Min-young
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Journal of promotion management : innovations in planning and applied research
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
1
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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1
Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng
;
Lee, Min-young
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
Saved in:
2
The importance of self-service kiosks in developing consumers' retail patronage intentions
Lee, Hyun-joo
;
Fairhurst, Ann E.
;
Lee, Min-young
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 687-701
Persistent link: https://www.econbiz.de/10009525047
Saved in:
3
The role of love in satisfied customers' relationships with retailers
Kim, Hye-yŏng
;
Kim, Youn-kyung
;
Jolly, Laura
; …
- In:
The international review of retail, distribution and …
20
(
2010
)
3
,
pp. 285-296
Persistent link: https://www.econbiz.de/10003996368
Saved in:
4
That's what I was looking for! : congruence and perceived information relevance of online customer reviews
Lee, Garim
;
Kim, Hye-yŏng
- In:
Journal of promotion management : innovations in …
28
(
2022
)
8
,
pp. 1165-1189
Persistent link: https://www.econbiz.de/10013417001
Saved in:
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