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Customer satisfaction
Großbritannien
136,284
United Kingdom
96,061
Consumer behaviour
82,818
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80,338
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59,783
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9,695
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9,543
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9,428
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9,267
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9,226
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9,174
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8,148
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7,892
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7,877
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7,803
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7,665
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7,609
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7,544
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6,801
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6,751
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6,471
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5,939
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5,827
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5,742
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5,699
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5,686
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Han, Heesup
55
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26
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20
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17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Balaji, M. S.
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
320
International journal of hospitality management
185
Journal of business research : JBR
154
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
73
Services marketing quarterly
60
Tourism management : research, policies, practice
59
The service industries journal
51
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
33
The international review of retail, distribution and consumer research
30
European Journal of Marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
24
Journal of retailing
24
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ECONIS (ZBW)
5,600
Other ZBW resources
189
BASE
2
RePEc
2
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1
Aussagen der Attributionstheorie zur Relevanz von Schuld unter Berücksichtigung der
Kultur
in Anbieter-Nachfrager-Beziehungen
Zhu, Yajing
-
2010
Persistent link: https://www.econbiz.de/10008903190
Saved in:
2
The effect of
culture
and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika
;
Han, Jie Hui
- In:
Australasian marketing journal
21
(
2013
)
2
,
pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
Saved in:
3
Audience members' motivation, satisfaction, and intention to re-visit an ethnic minority cultural festival
Savinovic, Ana
;
Kim, Sangkyun
;
Long, Philip
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 682-694
Persistent link: https://www.econbiz.de/10009711016
Saved in:
4
Impact of cultural contact on satisfaction and attachment : mediating roles of creative experiences and cultural memories
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012256130
Saved in:
5
The role of self-efficacy, trust, and experience and the mediating effects of satisfaction in the choice of C2C e-commerce among young adults
Leonard, Lori N. K.
;
Jones, Kiku
- In:
Journal of electronic commerce in organizations : the …
7
(
2009
)
3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10003862991
Saved in:
6
Arousal and merriment as decision drivers among young consumers
Rajagopal
- In:
Journal of international consumer marketing
21
(
2009
)
4
,
pp. 271-283
Persistent link: https://www.econbiz.de/10003902796
Saved in:
7
Young peoples' satisfaction level with consumer products
Iliopoulou, Dimitria
;
Kypraios, Georgios
- In:
Marketing and management sciences : proceedings of the …
,
(pp. 569-573)
.
2010
Persistent link: https://www.econbiz.de/10003951195
Saved in:
8
Consumers' online information search : Gen Yers' finding needles in the internet haystack
Maity, Moutusy
;
Hsu, Maxwell K.
;
Pelton, Lou E.
- In:
Journal of marketing channels : ... distribution …
19
(
2012
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10009508578
Saved in:
9
Service quality and behavioural intentions in broadband services selection
Muhammad Sabbir Rahman
;
Aziz, Md. Nusrate
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 455-474
Persistent link: https://www.econbiz.de/10010385845
Saved in:
10
Consumers' post-adoption of m-services : interest in future m-services based on consumer evaluations of current m-services
Park, Joohyung
;
Snell, Whitney
;
Ha, Sejin
;
Chung, Te-lin
- In:
Journal of electronic commerce research : JECR
12
(
2011
)
3
,
pp. 165-175
Persistent link: https://www.econbiz.de/10009387326
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