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The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

Persistent link: https://www.econbiz.de/10009657651

Elements of the model for customer satisfaction : Serbian economy research

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 807-832

Persistent link: https://www.econbiz.de/10009424224

Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110

Persistent link: https://www.econbiz.de/10009793748

The impact of long-term provision costs on performance of trade in Serbia

Lukic, Radojko - In: Economic and environmental studies : a journal for … 17 (2017) 3, pp. 455-474

-term provisions - warranty costs on the performance of retailers, with special emphasis on Serbia. These theoretical, methodological …

Persistent link: https://www.econbiz.de/10011758188

Transition economy and market factors : the influence of advertising on customer satisfaction in Serbia

Bakator, Mihalj; Dalić, Nataša; Petrović, Nikola; … - In: Economic research 32 (2019) 1,3, pp. 2293-2309

Persistent link: https://www.econbiz.de/10012584248

The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations

Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena - In: Journal of East European management studies : JEEMS 19 (2014) 4, pp. 387-412

The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence. Moreover, we also investigated the impact of the GLOBE organizational culture dimensions as moderators of the relationship between the emotional intelligence of middle managers and...

Persistent link: https://www.econbiz.de/10011298584

The impact of job and communication satisfaction on the financial performance of a mid-sized company

Rajković, Jelena; Terek, Edit; Magzan, Maša; Ivin, Dragica - In: Journal of contemporary economic and business issues 5 (2018) 1, pp. 77-87

The paper presents a research on employees' job and communication satisfaction, as well as on financial performances on the example of a mid-sized Serbian company. The company operates in the field of food industry. The research was carried out by means of standardized questionnaires and the...

Persistent link: https://www.econbiz.de/10011862256

Croatia as a tourist destination from the perspective of tourists from Serbia

Blešić, Ivana; Pivac, Tatjana; Besermenji, Snežana - In: Megatrend revija 15 (2018) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10011894620

Managing the shopping center ambience attributes by using importance-performance analysis : the case from Serbia

Marković, Jelica J.; Djeri, Lukrecija; Blešić, Ivana; … - In: Central European business review : CEBR 3 (2014) 2, pp. 18-27

Persistent link: https://www.econbiz.de/10010408368

Certain aspects of providing customer satisfaction : research results from Serbia

Đorđević, Dejan; Ćoćkalo, Dragan; Sajfert, Zvonko; … - In: Managing global transitions : international research journal 9 (2011) 1, pp. 39-62

Persistent link: https://www.econbiz.de/10009567992

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