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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
81,922
Konsumentenverhalten
79,443
Relationship marketing
25,939
Beziehungsmarketing
25,264
Marketingmanagement
16,944
Marketing management
16,358
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13,346
Theory
13,150
Brand management
8,802
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7,350
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7,143
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7,102
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6,986
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6,935
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6,628
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6,199
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6,145
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6,099
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6,095
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5,884
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5,845
Online retailing
5,830
Internet marketing
5,824
Marketing
5,624
Einzelhandel
4,735
Electronic Commerce
4,731
Retail trade
4,682
Brand
4,612
Markenartikel
4,607
E-commerce
4,558
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4,528
Social group
4,396
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4,002
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3,901
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3,858
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Han, Heesup
65
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32
Homburg, Christian
25
Prentice, Catherine
23
Svensson, Göran
21
Usman, Osly
21
Hyun, Sunghyup Sean
20
Aksoy, Lerzan
19
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Gil Saura, Irene
17
Gustafsson, Anders
17
Mittal, Vikas
16
Prybutok, Victor R.
16
Ryu, Kisang
16
Loureiro, Sandra Maria Correia
15
Keiningham, Timothy
14
Roschk, Holger
14
Söderlund, Magnus
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
McColl-Kennedy, Janet R.
12
Qu, Hailin
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Chua, Bee-Lia
11
Evanschitzky, Heiner
11
Hsu, Maxwell K.
11
Huber, Frank
11
Larivière, Bart
11
Park, Jungkun
11
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
365
International journal of hospitality management
233
Journal of business research : JBR
200
The journal of services marketing
148
Journal of hospitality marketing & management
111
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
95
The service industries journal
85
Cogent business & management
82
Tourism management : research, policies, practice
81
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Asia Pacific journal of marketing and logistics
61
Service business
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service research : JSR
57
Psychology & marketing
56
Journal of strategic marketing
55
Journal of service management
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
European journal of marketing : EJM
45
The international journal of bank marketing : IJBM
44
Tourism management perspectives : TMP
44
Journal of the Academy of Marketing Science
43
The TQM journal : the international review of organizational improvement
42
Industrial marketing management : the international journal for industrial and high-tech firms
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of Asian finance, economics and business : JAFEB
37
The international review of retail, distribution and consumer research
36
International journal of electronic customer relationship management : IJECRM
34
Journal of Services Marketing
34
The journal of business & industrial marketing
34
International journal of quality and service sciences
33
Journal of air transport management
33
Total quality management & business excellence
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
European Journal of Marketing
31
International journal of services, economics and management
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of retail & distribution management
30
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ECONIS (ZBW)
7,781
Other ZBW resources
208
BASE
3
RePEc
2
EconStor
1
USB Cologne (EcoSocSci)
1
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1
Dining alone or together? : the effect of group size on the service customer experience
Clauzel, Amélie
;
Guichard, Nathalie
;
Riché, Caroline
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 222-228
Persistent link: https://www.econbiz.de/10011995583
Saved in:
2
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
3
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
4
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
5
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
6
Bonusprogramme als Instrumente des
Beziehungsmarketing
: eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
7
Preiserlebnisse : Determinanten, Auswirkungen und Managementimplikationen
Bonnemeier, Sebastian
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003427391
Saved in:
8
Relationship marketing in A B2C context : the moderating role of personality traits
Adjei, Mavis T.
;
Clark, Melissa N.
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 73-79
Persistent link: https://www.econbiz.de/10003938077
Saved in:
9
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
10
The influence of the marketing mix (product, price, promotion, place, process, entrepreneurs and physical evidence) to customer satisfaction and loyalty in buying shredded beef in...
Marhaeni
;
Fanani, Zaenal
;
Budi Hartono
;
Nugroho, Bambang Ali
- In:
International journal of economic research
12
(
2015
)
1
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011419759
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