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Understanding satisfied and affectively committed clients' lack of referral intent
Hagenbuch, David J.; Wiese, Michael D.; Dose, Jennifer J.; … - In: Services marketing quarterly 29 (2007/08) 3, pp. 24-74
Persistent link: https://www.econbiz.de/10003756461
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Two factor model of consumer satisfaction : international tourism research
Park, Sangkon; Hahn, Sowon; Lee, Taehun; Jun, Minji - In: Tourism management : research, policies, practice 67 (2018), pp. 82-88
Persistent link: https://www.econbiz.de/10011841829
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Customer happiness : essays on happiness and its relation to comsumption
Niedermeier, Anna - 2015
Persistent link: https://www.econbiz.de/10013427492
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Empowering retailers : a bounded rationality perspective to enhancing omnichannel journey satisfaction
Muthaffar, Aisha; Vilches-Montero, Sonia - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014373386
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Kundenorientierte Vergütungssysteme als Schlüssel zur Kundenzufriedenheit
Jensen, Ove - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 357-374). 2008
Persistent link: https://www.econbiz.de/10003744949
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Der Einfluss verhaltenswissenschaftlicher Aspekte in den Wirtschaftswissenschaften
Tscheulin, Dieter K.; Lindenmeier, Jörg - In: Verhaltenswissenschaftliche Grundlagen in ökonomischen …, (pp. 11-28). 2009
Persistent link: https://www.econbiz.de/10003907835
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The effect of service failure types and service recovery on customer satisfaction : a mental accounting perspective
Chuang, Shih-chieh; Cheng, Yin-hui; Chang, Chai-jung; … - In: The service industries journal 32 (2012) 1/2, pp. 257-271
Persistent link: https://www.econbiz.de/10009427682
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Perceived service quality in restaurant services : evidence from Mauritius
Ramseook-Munhurrun, Prabha - In: International journal of management and marketing … 5 (2012) 3, pp. 1-14
Persistent link: https://www.econbiz.de/10009665492
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Perceived Service Quality in Restaurant Services : Evidence from Mauritius
Ramseook-Munhurrun, Prabha - 2013
The purpose of this study is to investigate service quality dimensions in restaurant services. The study examines the influence of the service dimensions on customer satisfaction and behavioral intentions within the restaurant context in an island economy, Mauritius. Factor analysis was...
Persistent link: https://www.econbiz.de/10013089905
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Kundenorientierte Vergütungssysteme als Schlüssel zur Kundenzufriedenheit?
Jensen, Ove - In: Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen, (pp. 349-367). 2012
Persistent link: https://www.econbiz.de/10009316692