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Increasing customer loyalty and WOM in an age of terror : cross-cultural development and validation of the customers' reactions to terror scale (CRTS)
Gilboa, Shaked; Seger-Guttmann, Tali; Partouche-Sebban, … - In: Journal of retailing and consumer services 64 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013209504
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Effect of people, process and physical evidence on satisfaction of Sikh Pilgrims visiting Pakistan : moderating role of personal perceived risk of terrorism
Khan, Asia Umar; Zaman, Gohar; Baloch, Qadar Bakhsh - In: Review of economics and development studies 5 (2019) 3, pp. 437-450
Persistent link: https://www.econbiz.de/10012054616
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Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy - In: Journal of retailing and consumer services 15 (2008) 4, pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
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The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang; Han, Heesup; Kim, Tae Hee - In: International journal of hospitality management 27 (2008) 3, pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
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Consumer product search and purchase behaviour using various retail channels : the role of perceived retail usefulness
Kim, Jihyun; Lee, Hyun-hwa - In: International journal of consumer studies 32 (2008) 6, pp. 619-627
Persistent link: https://www.econbiz.de/10003781885
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Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon; Ng, Christy Yen Nee; Kim, Yen-soon - In: International journal of hospitality management 28 (2009) 1, pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
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The role of self-efficacy, trust, and experience and the mediating effects of satisfaction in the choice of C2C e-commerce among young adults
Leonard, Lori N. K.; Jones, Kiku - In: Journal of electronic commerce in organizations : the … 7 (2009) 3, pp. 1-20
Persistent link: https://www.econbiz.de/10003862991
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A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C. - In: International business and economics research journal 8 (2009) 4, pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
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The effect of superstitious beliefs on performance expectations
Block, Lauren; Kramer, Thomas - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 161-169
Persistent link: https://www.econbiz.de/10003851349