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The upside of data privacy : delighting customers by implementing data privacy measures
Gimpel, Henner; Kleindienst, Dominikus; Nüske, Niclas; … - In: Electronic markets : the international journal on … 28 (2018) 4, pp. 437-452
Persistent link: https://www.econbiz.de/10012003982
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An integrative framework for customer relationship management : towards a systems view
Nour, Mohamed A. - In: International journal of business information systems : … 9 (2012) 1, pp. 26-50
Persistent link: https://www.econbiz.de/10009487404
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Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
Pérez-Campdesuñer, Reyner; Sánchez-Rodríguez, Alexander - In: International journal of services, economics and management 9 (2018) 2, pp. 95-110
Persistent link: https://www.econbiz.de/10011989095
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Determinants of customer experience, satisfaction and willingness to purchase from virtual tour of a retail store
Bhatnagar, Swati; Yadav, Rajan - In: International journal of management practice : IJMP 16 (2023) 1, pp. 38-58
Persistent link: https://www.econbiz.de/10014315776
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A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub; Bideh, Alireza Ziaei - In: Service business 8 (2014) 2, pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
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Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar; Ganesh, Srikanth; Rahul, T.; Mann, … - In: International journal of business information systems : … 16 (2014) 3, pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
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Design of a generic customer relationship strategy management system
Kwok, K. C. M.; Choy, King Lun; Lau, Henry; Kwock, S. K. - In: International journal of electronic customer … 1 (2007/08) 2, pp. 109-131
Persistent link: https://www.econbiz.de/10003754311
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Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal - In: Journal of air transport management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
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Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique; Ruiz Mafe, Carla; … - In: Service business 17 (2023) 1, pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
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Impact of group package tour dimensions on customer satisfaction (an ANNs application)
Moutinho, Luiz; Caber, Meltem; Silva, Maria Manuela Santos - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 6, pp. 619-629
Persistent link: https://www.econbiz.de/10011420956