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Customer satisfaction
Consumer behaviour
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Konsumentenverhalten
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Aesthetics
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Ästhetik
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Brand image
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Brand management
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Consumers
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Service quality
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Abfallvermeidung
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Advertising
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Advertising effects
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Cognitive flexibility
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Comparison
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Compensatory consumption
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Confidence
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Consumer preferences
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Cultural identity
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Customer-employee interaction
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Dehumanization
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Dahl, Darren W.
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Wang, Xuehua
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Journal of marketing research
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Journal of the Academy of Marketing Science
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The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
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2
How consumers respond to embarrassing service encounters : a dehumanization perspective
Sun, Yixia
;
Wang, Xuehua
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of marketing research
60
(
2023
)
4
,
pp. 646-664
Persistent link: https://www.econbiz.de/10014322141
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