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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,012
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79,532
Europa
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Europe
36,915
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21,981
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7,534
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6,703
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5,753
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5,553
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5,542
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5,062
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5,059
Service quality
4,923
Dienstleistungsqualität
4,879
Online-Marketing
4,615
Internet marketing
4,603
Einzelhandel
4,301
Markenartikel
4,281
Brand
4,278
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Han, Heesup
55
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22
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17
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17
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17
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16
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14
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13
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13
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13
Loureiro, Sandra Maria Correia
13
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13
Balaji, M. S.
12
Klaus, Philipp
12
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12
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12
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11
Ryu, Kisang
11
Ahn, Jiseon
10
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10
Keiningham, Timothy
10
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10
Qu, Hailin
10
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10
Amin, Muslim
9
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9
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9
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9
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9
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9
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Förderverein für Marketing an der Universität Hohenheim
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
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1
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1
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Journal of retailing and consumer services
321
International journal of hospitality management
185
Journal of business research : JBR
154
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
78
Cogent business & management
76
Services marketing quarterly
61
Tourism management : research, policies, practice
55
The service industries journal
54
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
41
Journal of service management
39
Journal of service research : JSR
39
Journal of strategic marketing
39
Tourism management perspectives : TMP
38
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The TQM journal : the international review of organizational improvement
33
International journal of quality and service sciences
32
Journal of Services Marketing
32
Journal of Asian finance, economics and business : JAFEB
31
The international review of retail, distribution and consumer research
30
Total quality management & business excellence
29
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
International journal of services, economics and management
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
Journal of internet commerce
24
Journal of retailing
24
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ECONIS (ZBW)
5,748
Other ZBW resources
172
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2
RePEc
2
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1
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
2
Impact of attitude, emotion, interaction, and perception on learner satisfaction in online learning with mediating effect of motivation during COVID-19
Mukherjee, Debarshi
;
Saha, Mahasweta
;
Chakraborty, Subhayan
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014534985
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Other customers in a service encounter : examining the effect in a restaurant setting
Kim, Namin
;
Lee, Moonkyu
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10009519756
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
7
Kundenabwanderung : eine empirische Analyse der Wechselabsichten von Mobilfunkkunden
Poptcheva, Milena
-
2009
Persistent link: https://www.econbiz.de/10009161253
Saved in:
8
The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.
;
Yerger, David B.
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
Saved in:
9
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
10
The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector
Casidy, Riza
;
Wymer, Walter
- In:
The journal of brand management : an international journal
22
(
2015
)
2
,
pp. 117-135
Persistent link: https://www.econbiz.de/10011288584
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