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A multi-level examination of quality-focused human resource practices and firm performance : evidence from the US healthcare industry
Akdere, Mesut - In: The international journal of human resource management 20 (2009) 9, pp. 1945-1964
Persistent link: https://www.econbiz.de/10003902959
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A multi-level examination of leadership practices in quality management : implications for organisational performance in healthcare
Akdere, Mesut - In: International journal of learning and change : IJLC 2 (2007/08) 3, pp. 325-341
Persistent link: https://www.econbiz.de/10003661255
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Examining patient perceptions of service quality in Turkish hospitals : the SERVPERF model
Akdere, Mesut; Top, Mehmet; Tekingündüz, Sabahattin - In: Total quality management & business excellence 31 (2020) 4, pp. 342-352
Persistent link: https://www.econbiz.de/10012256605