Narrow search
Showing 1 - 4 of 4
Cover Image
Understanding technologically-induced customer services in the Nigerian banking sector : the internet as a post-modern phenomenon
Ozuem, Wilson; Howell, Kerry E.; Lancaster, Geoffrey - In: International journal of information technology and … 15 (2016) 3, pp. 272-290
Persistent link: https://www.econbiz.de/10011719664
Cover Image
An exploration of consumers' response to online service recovery initiatives
Ozuem, Wilson; Patel, Amisha; Howell, Kerry E.; … - In: International journal of market research : JMRS ; the … 59 (2017) 1, pp. 97-116
Persistent link: https://www.econbiz.de/10011697967
Cover Image
An exploration into the practice of online service failure and recovery strategies in the Balkans
Azemi, Yllka; Ozuem, Wilson; Howell, Kerry E.; … - In: Journal of business research : JBR 94 (2019), pp. 420-431
Persistent link: https://www.econbiz.de/10011947466
Cover Image
Building resistance to brand switching during disruptions in a competitive market
Appiah, Dominic; Howell, Kerry E.; Ozuem, Wilson; … - In: Journal of retailing and consumer services 50 (2019), pp. 249-257
Persistent link: https://www.econbiz.de/10012114158