Understanding technologically-induced customer services in the Nigerian banking sector : the internet as a post-modern phenomenon
Year of publication: |
2016
|
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Authors: | Ozuem, Wilson ; Howell, Kerry E. ; Lancaster, Geoffrey |
Published in: |
International journal of information technology and management : IJITM. - Genève : Inderscience Enterprises, ISSN 1461-4111, ZDB-ID 2262721-2. - Vol. 15.2016, 3, p. 272-290
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Subject: | modernism | post-modernism | customer relationships | bank marketing | international business | Nigeria | internet | cultural issues | Internet | Bank | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Bankmarketing | Bank marketing | Kundenservice | Customer service |
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