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Customer satisfaction
Service quality
21,830
Dienstleistungsqualität
21,077
Students
15,500
Studierende
15,122
Kundenzufriedenheit
13,991
Consumer behaviour
7,807
Konsumentenverhalten
7,597
Relationship marketing
7,011
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6,961
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USA
3,610
United States
3,487
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2,566
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2,181
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2,032
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1,996
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1,976
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1,960
Theorie
1,863
Betriebswirtschaftsstudium
1,832
Graduate business education
1,831
Theory
1,817
Health care
1,658
Higher education staff
1,640
Gesundheitsversorgung
1,625
Wirtschaftsstudium
1,534
Graduate economics education
1,523
Customer service
1,499
Kundenservice
1,396
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Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
35
Aksoy, Lerzan
34
Mittal, Vikas
31
Wong, IpKin Anthony
31
Gustafsson, Anders
29
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
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Springer Fachmedien Wiesbaden
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Journal of retailing and consumer services
429
International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
Tourism management : research, policies, practice
177
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
77
Journal of service management
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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Source
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ECONIS (ZBW)
13,926
Other ZBW resources
1,452
RePEc
126
EconStor
37
BASE
31
USB Cologne (EcoSocSci)
5
Showing
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1
The effects of survey timing on student evaluation of teaching measures obtained using online surveys
Estelami, Hooman
- In:
Journal of marketing education : JME
37
(
2015
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10010514532
Saved in:
2
The influence of student perceived professors’ "hotness" on expertise, motivation, learning outcomes, and course satisfaction
Liu, Jeanny
;
Hu, Jing
;
Furutan, Omid
- In:
Journal of education for business
88
(
2013
)
2
,
pp. 94-100
Persistent link: https://www.econbiz.de/10009717779
Saved in:
3
The impact of learning mode on student satisfaction with teaching quality : evaluation of academic staff teaching before and during Covid-19
Berniak-Woźny, Justyna
;
Rataj, Małgorzata
; …
- In:
European research studies
24
(
2021
)
3B
,
pp. 722-738
Persistent link: https://www.econbiz.de/10012666815
Saved in:
4
Online higher education : faculty satisfaction and its antecedents
Stickney, Lisa T.
;
Bento, Regina F.
;
Aggarwal, Anil
; …
- In:
Journal of management education : the official …
43
(
2019
)
5
,
pp. 509-542
Persistent link: https://www.econbiz.de/10012110298
Saved in:
5
Best Practices of Faculty in Facilitating Online Asynchronous Discussions for Higher Student Satisfaction
Bedi, Kanishka
-
2010
The importance of faculty interaction with
students
in online discussions has been emphasized upon in numerous studies …
Persistent link: https://www.econbiz.de/10014195461
Saved in:
6
Factors influencing
students
' satisfaction towards MBA program of Pokhara University : a case of Kathmandu Valley
Bhatta, Bhupesh
;
Vaidya, Krishma
;
Saphi, Md. Mahboob
; …
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
3
,
pp. 164-173
Persistent link: https://www.econbiz.de/10014494112
Saved in:
7
Working from home : college professors' perspective
Chiu, Holly
;
Hampton-Sosa, William
;
Lopez-Pumarejo, Tomas
- In:
Work from home : multi-level perspectives on the new normal
,
(pp. 75-94)
.
2022
Persistent link: https://www.econbiz.de/10012821451
Saved in:
8
Customer satisfaction as a marketing concept in higher education
Andrlic, Berislav
;
Budic, Hrvoje
;
Pismis, Vjekoslav
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
60
(
2013
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10010390508
Saved in:
9
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate
students
during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
10
International postgraduate
students
' perceptions of service quality
Chaguluka, Chancy
;
Ramraj, Andrisha Beharry
;
Amolo, John
- In:
Problems and perspectives in management : PPM ; …
16
(
2018
)
2
,
pp. 438-448
Persistent link: https://www.econbiz.de/10011986577
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