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Research continuum on consumer education and brand knowledge : a critical analysis

Rajagopal, Ananya - In: Journal of transnational management : the official … 22 (2017) 4, pp. 235-259

Persistent link: https://www.econbiz.de/10011794636

Explaining the role of customer knowledge in gaining satisfaction and brand equity from the customer's viewpoint

Navehebrahim, Abdolrahim; Yousefi, Farzaneh - In: International journal of knowledge management studies : … 10 (2019) 4, pp. 398-414

Persistent link: https://www.econbiz.de/10012155329

How do expectations shape consumer satisfaction? : an empirical study on knowledge products

Fu, Xin; Liu, Shaoxia; Fang, Bin; Luo, Xin; Cai, Shun - In: Journal of electronic commerce research : JECR 21 (2020) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10012295979

Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform

Zhang, Jin; Li, Xinrui; Zhang, Jilong; Wang, Liye - In: Information & management : the internat. journal of … 60 (2023) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10013534499

Knowledge management in high-tech products and customer satisfaction : the smartphone industry

Varriale, Vincenzo; Cammarano, Antonello; Michelino, … - In: Journal of open innovation : technology, market, and … 9 (2023) 1, pp. 1-13

Knowledge management for high-tech products, based on innovative product architectures and components, is a critical … issue for market satisfaction. Scientific research has widely investigated the competitive advantage that product knowledge …' accumulated knowledge on single modules and customer satisfaction is less explored. The article aims at identifying what level of …

Persistent link: https://www.econbiz.de/10014289300

Mystery shoppers : an evaluation of their use in monitoring performance

Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715

Persistent link: https://www.econbiz.de/10011507263

Measuring perceived cleanliness in service environments : scale development and validation

Vos, Martijn C.; Galetzka, Mirjam; Mobach, Mark P.; … - In: International journal of hospitality management 83 (2019), pp. 11-18

Persistent link: https://www.econbiz.de/10012121900

Measurement scales for technology-generated customer contact

Rudran, Raghunath; Kumar, J. Ajith - In: International journal of operations & production … 37 (2017) 5, pp. 534-556

Persistent link: https://www.econbiz.de/10011661472

The predictive ability of different customer feedback metrics for retention

Haan, Evert de; Verhoef, Peter C.; Wiesel, Thorsten - In: International journal of research in marketing : IJRM ; … 32 (2015) 2, pp. 195-206

Persistent link: https://www.econbiz.de/10011337502

A review-driven customer preference measurement model for product improvement : sentiment-based importance-performance analysis

Wang, Anning; Zhang, Qiang; Zhao, Shuangyao; Lu, Xiaonong; … - In: Information systems and e-business management : ISeB 18 (2020) 1, pp. 61-88

Persistent link: https://www.econbiz.de/10012226229

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