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Customer satisfaction
Marketingmanagement
17,141
Marketing management
16,550
Kundenzufriedenheit
13,947
Consumer behaviour
8,209
Konsumentenverhalten
8,046
Relationship marketing
7,339
Beziehungsmarketing
7,294
Service quality
6,556
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3,739
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Brand management
2,026
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2,009
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1,864
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1,779
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1,523
customer satisfaction
1,299
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1,285
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1,283
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1,280
Firm performance
1,271
Strategisches Management
1,246
Electronic Commerce
1,244
Online-Handel
1,209
Online retailing
1,205
E-commerce
1,195
Satisfaction
1,136
Social Web
1,125
Social web
1,125
Customer service
1,123
Innovation
1,091
Arbeitszufriedenheit
1,081
Job satisfaction
1,077
Einzelhandel
1,073
Kundenservice
1,065
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2,476
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Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
35
Aksoy, Lerzan
33
Mittal, Vikas
31
Wong, IpKin Anthony
31
Gustafsson, Anders
29
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Keiningham, Timothy
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
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Springer Fachmedien Wiesbaden
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Journal of retailing and consumer services
422
International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
Tourism management : research, policies, practice
177
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
77
Journal of service management
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
13,882
Other ZBW resources
1,452
RePEc
126
EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
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1
Statische und longitudinale Zufriedenheitsmessung
Weismayer, Christian
-
2011
Persistent link: https://www.econbiz.de/10009380779
Saved in:
2
The effects of online shopping attributes on satisfaction-purchase intention link : a longitudinal study
Ha, Hong-youl
- In:
International journal of consumer studies
36
(
2012
)
3
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009554365
Saved in:
3
Does "true" personal or service loyalty last? : a longitudinal study
Bove, Liliana L.
;
Johnson, Lester W.
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 187-194
Persistent link: https://www.econbiz.de/10009525754
Saved in:
4
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
5
An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten
;
Kuijlen, Ton
;
Sijtsma, Klaas
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
Saved in:
6
The effect of brand on churn in the telecommunications sector
Svendsen, Gunnvald B.
;
Prebensen, Nina K.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1177-1189
Persistent link: https://www.econbiz.de/10009786598
Saved in:
7
Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
-
2013
Persistent link: https://www.econbiz.de/10010461559
Saved in:
8
Effects of mobile service operator promotions in repurchase behaviour in South Korea : a longitudinal study
Pan, Huifeng
;
Ha, Hong Youl
- In:
Asia Pacific business review
27
(
2021
)
4
,
pp. 583-594
Persistent link: https://www.econbiz.de/10012623542
Saved in:
9
The micro-processes of supplier satisfaction : a longitudinal multiple case study
Weller, Sigrid B. M.
;
Pulles, Niels J.
;
Zunk, Bernd Markus
- In:
Journal of purchasing and supply management
27
(
2021
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013209932
Saved in:
10
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
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