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Rejuvenating importance-performance analysis

Arbore, Alessandro; Busacca, Bruno - In: Journal of service management 22 (2011) 3, pp. 409-430

Persistent link: https://www.econbiz.de/10009239534

Understanding technologically-induced customer services in the Nigerian banking sector : the internet as a post-modern phenomenon

Ozuem, Wilson; Howell, Kerry E.; Lancaster, Geoffrey - In: International journal of information technology and … 15 (2016) 3, pp. 272-290

Persistent link: https://www.econbiz.de/10011719664

An evaluation of an integrated perspective of perceived service quality for retail banking services in India

Mittal, Sanjiv; Gera, Rajat; Batra, Dharminder Kumar - In: The international journal of bank marketing : IJBM 33 (2015) 3, pp. 330-350

Persistent link: https://www.econbiz.de/10011383612

Mehrwertprogramme zur Steigerung der Kundenbindung bei Banken

Preil, Sebastian (contributor) - 2007

Persistent link: https://www.econbiz.de/10003465710

Faktoren der Kundenzufriedenheit bei Kreditinstituten : eine empirische Studie

Richthofer, Thomas - 2007

Persistent link: https://www.econbiz.de/10003473918

Customer relationship management functions : a survey of Greek bank customer satisfaction perceptions

Mylonakis, John - In: The ICFAI University journal of bank management : IJBM 8 (2009) 2, pp. 7-31

Persistent link: https://www.econbiz.de/10003859060

Recent trends in marketing of banking services : (a study of customers perceptions)

Sidhu, P. S. - 2002

Persistent link: https://www.econbiz.de/10002972390

Der Einfluss von Emotionen auf die Kundenzufriedenheit : Ansätze für ein erfolgreiches Consumer-Relationship-Marketing mit 18- bis 25-jährigen Bankkunden

Griese, Kai-Michael - 2002 - 1. Aufl.

emotionaler Dispositionen einer Person auf die Kundenzufriedenheit. Diese charakterisiert er anhand des Konfirmations … Bankdienstleisungen. Das Diskonfirmationsmodell als Erklärungsansatz von Kundenzufriedenheit bei 18- bis 25-jährigen Bankkunden …

Persistent link: https://www.econbiz.de/10001704577

Influence of Banking Advertisement of Bank Customer Satisfaction : An Examination of Pakistani Bank Customers' Choice

Mehmood, Arshad - 2019

This research was conducted to study the influence of banking advertisement on the bank's customer satisfaction; it … descriptive statistics, correlation and regression. It has been found that advertisement has the strong impact on bank customer …

Persistent link: https://www.econbiz.de/10012896967

A study on marketing strategies of banking services during covid times

Ramakrishnan, Sheeja; Krishnan, Namitha - In: Repositioning business : a strategic response to …, (pp. 86-102). 2022

Persistent link: https://www.econbiz.de/10013183890

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