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Gap analysis : an approach towards meaningful service delivery for improved customer satisfaction by banks in North India
Dixit, Saumya
;
Vaish, Anurika
;
Venkatesan, S.
- In:
International journal of Indian culture and business …
4
(
2011
)
6
,
pp. 685-697
Persistent link: https://www.econbiz.de/10009377762
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2
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
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