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Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu; Liu, Yong; Suomi, Reima - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
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Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu; Suomi, Reima - In: International journal of networking and virtual … 16 (2016) 3, pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
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Optimizing service offerings using asymmetric impact-sentiment-performance analysis
Hu, Feng; Li, Hongxiu; Liu, Yong; Teichert, Thorsten - In: International journal of hospitality management 89 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012293744
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Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Are you happy with your experience? : Determinants of satisfaction with virtual teamwork in international settings
Stoica, Michael; Hickman, Thomas M.; Liu, Yong; Smith, … - In: Journal of teaching in international business 34 (2023) 3, pp. 92-117
Persistent link: https://www.econbiz.de/10014365747