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~subject:"Customer satisfaction"
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Job satisfaction and turnover...
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Customer satisfaction
Arbeitszufriedenheit
12,376
Job satisfaction
12,337
Employee retention
2,624
Mitarbeiterbindung
2,618
Arbeitsverhalten
2,205
Work behaviour
2,199
Leistungsmotivation
1,952
Work motivation
1,941
job satisfaction
1,921
Human Resource Management
1,548
Personalmanagement
1,543
Arbeitskräfte
1,514
Workforce
1,513
Arbeitsmobilität
1,479
Labour mobility
1,460
Satisfaction
1,317
Zufriedenheit
1,192
Führungsstil
1,130
Leadership style
1,126
Arbeitsbedingungen
1,097
Working conditions
1,073
Arbeitspsychologie
998
Kundenzufriedenheit
992
Organizational psychology
973
Stress
957
Work stress
938
Deutschland
915
Job performance
909
Arbeitsleistung
901
Germany
885
Verhalten in Organisationen
864
Organizational behaviour
863
Work-life balance
737
Familie-Beruf
734
Emotion
708
Lebensqualität
686
Quality of life
677
Unternehmenskultur
654
Corporate culture
648
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Online availability
All
Undetermined
471
Free
190
Type of publication
All
Article
832
Book / Working Paper
160
Type of publication (narrower categories)
All
Article in journal
794
Aufsatz in Zeitschrift
794
Aufsatz im Buch
37
Book section
37
Graue Literatur
36
Non-commercial literature
36
Arbeitspapier
31
Working Paper
31
Hochschulschrift
16
Thesis
13
Conference paper
10
Konferenzbeitrag
10
Case study
6
Fallstudie
6
Collection of articles of several authors
2
Collection of articles written by one author
2
Guidebook
2
Ratgeber
2
Sammelwerk
2
Sammlung
2
Konferenzschrift
1
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Language
All
English
952
German
41
Author
All
Svensson, Göran
10
Stock-Homburg, Ruth
7
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Briggs, Elten
4
Guchait, Priyanko
4
Han, Heesup
4
Karatepe, Osman M.
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Balaji, M. S.
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Foster, Gigi
3
Gazzoli, Gabriel
3
Gomes, Daniel Roque
3
Guglielmetti Mugion, Roberta
3
Gursoy, Dogan
3
Hetschko, Clemens
3
Hwang, Jinsoo
3
Høgevold, Nils
3
Kantabutra, Sooksan
3
Kim, Peter Beomcheol
3
Kopelman, Richard E.
3
Ladeira, Wagner Junior
3
Lee, JungHoon
3
Mavondo, Felix T.
3
Padin, Carmen
3
Peters, Mike
3
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Institution
All
Jacobs Verlag
1
National Bureau of Economic Research
1
Published in...
All
International journal of hospitality management
42
Journal of business research : JBR
23
Journal of retailing and consumer services
18
The journal of services marketing
16
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
The service industries journal
7
Global business and finance review
6
International journal of services and operations management : IJSOM
6
Journal of service research : JSR
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
Health care management review : HCM review
5
International journal of quality and service sciences
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of marketing
5
The international journal of human resource management
5
Tourism management perspectives : TMP
5
Administrative Sciences : open access journal
4
Asia Pacific journal of marketing and logistics
4
Discussion paper series / IZA
4
European journal of marketing
4
European journal of marketing : EJM
4
Group & organization management : an international journal
4
Human resource management
4
Human systems management : HSM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International business and economics research journal
4
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Source
All
ECONIS (ZBW)
992
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1
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992
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1
An examination of variables that predict
turnover
, staff and caregiver satisfaction in behavior-analytic organizations
Cymbal, Daniel J.
;
Litvak, Sara
;
Wilder, David
;
Burns, …
- In:
Journal of organizational behavior management
42
(
2022
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10013209523
Saved in:
2
The contribution of client embeddedness to an employee's employment experience
Treuren, Gerrit J. M.
;
Halvorsen, Beni
- In:
International journal of manpower
37
(
2016
)
6
,
pp. 989-1003
Persistent link: https://www.econbiz.de/10011624720
Saved in:
3
Organizational ethnic diversity's influence on hotel employees' satisfaction, commitment, and
turnover
intention : gender's moderating role
Hsiao, Aaron
;
Ma, Emily Jintao
;
Lloyd, Kathleen
;
Reid, Sacha
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
1
,
pp. 76-108
Persistent link: https://www.econbiz.de/10012157315
Saved in:
4
The role of negative affectivity in the relationships between pay satisfaction, affective and continuance commitment and voluntary
turnover
: a moderated mediation model
Panaccio, Alexandra
;
Vandenberghe, Christian
;
Ayed, …
- In:
Human relations
67
(
2014
)
7
,
pp. 821-848
Persistent link: https://www.econbiz.de/10010393311
Saved in:
5
Pay dissatisfaction and intention to leave : the moderating role of personal care worker client embeddedness
Treuren, Gerrit J. M.
;
Frankish, Elizabeth
- In:
Nonprofit management & leadership
25
(
2014/15
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10010508060
Saved in:
6
Applying a push-pull perspective to migrant worker
turnover
: the role of retention decision satisfaction and geographic distance
Fan, Qingyue
;
Chen, Jingqiu
;
Yang, Weiyue
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014552114
Saved in:
7
Why do salespeople quit? : an empirical examination of own and peer effects on salesperson
turnover
behavior
Sunder, Sarang
;
Kumar, V.
;
Goreczny, Ashley
;
Maurer, Todd
- In:
Journal of marketing research : JMR
54
(
2017
)
3
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011697433
Saved in:
8
The impact of interpersonal workplace conflicts on the long-term success of organisations
Matta, Roy
;
Fares, Rima
- In:
EuroMed journal of management : EMJM
4
(
2021
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10012667845
Saved in:
9
A model of
turnover
-based disruption in customer services
Holtom, Brooks C.
;
Burch, Tyler C.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011429268
Saved in:
10
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
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