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Customer satisfaction
Malaysia
17,011
Qualitätsmanagement
16,784
Quality management
15,107
Structural equation model
4,078
Strukturgleichungsmodell
4,056
Service quality
2,993
Dienstleistungsqualität
2,966
Theorie
2,515
Theory
2,486
Betrieblicher Konflikt
1,955
Deutschland
1,919
Workplace conflict
1,907
Germany
1,702
Product quality
1,631
Produktqualität
1,629
Unternehmenserfolg
1,629
Consumer behaviour
1,627
Firm performance
1,621
Thailand
1,597
Konsumentenverhalten
1,561
Indonesien
1,415
Kundenzufriedenheit
1,398
Indonesia
1,381
Soziale Rolle
1,351
Manufacturing industries
1,348
Industrie
1,337
USA
1,334
Supply chain
1,302
Lieferkette
1,299
United States
1,244
Prozessmanagement
1,208
SME
1,170
KMU
1,160
India
1,152
Standardisierung
1,119
Standardization
1,114
Business process management
1,100
Indien
1,084
Relationship marketing
1,063
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1,401
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58
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Amin, Muslim
11
Osman, Zahir
9
Shahin, Arash
9
Lin, Binshan
6
Sajad Rezaei
6
Dwivedi, Yogesh Kumar
5
Fatima, Johra Kayeser
5
Ghazali Musa
5
Hassan, Zubair
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
5
Ndubisi, Nelson Oly
5
Prybutok, Victor R.
5
Ringle, Christian M.
5
Sentosa, Ilham
5
Abdullah, Kalthom
4
Assaker, Guy
4
Chatzoudes, Dimitrios
4
Fongsuwan, Wanno
4
Hammerschmidt, Maik
4
Han, Heesup
4
Park, Sang-June
4
Pattanayak, Durgesh
4
Prybutok, Victor
4
Punyatoya, Plavini
4
Roy, Sanjit
4
Satapathy, Suchismita
4
Álvarez-García, José
4
Abu Bakar bin Abdul Hamid
3
Akter, Shahriar
3
Albuquerque, André Philippi Gonzaga de
3
Balaji, M. S.
3
Bauer, Hans H.
3
Blankson, Charles
3
Bonfanti, Angelo
3
Boon-Cheong Chew
3
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3
Casidy, Riza
3
Chen, Shun-Hsing
3
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Technische Universität Hamburg
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University of Madras / Department of Commerce
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Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
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European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
International journal of productivity and quality management : IJPQM
50
The TQM journal : the international review of organizational improvement
34
Total quality management & business excellence
25
International journal of hospitality management
24
International journal of services and operations management
24
International journal of quality & reliability management
21
The service industries journal
20
International journal of services, economics and management
18
International journal of quality and service sciences
17
Journal of retailing and consumer services
17
Quality management journal : QMJ
17
Tourism management : research, policies, practice
16
Asia Pacific journal of marketing and logistics
15
International journal of contemporary hospitality management
14
The journal of services marketing
14
Journal of air transport management
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of business information systems : IJBIS
10
Journal of strategic marketing
10
Services marketing quarterly
10
Cogent business & management
9
International Journal of Quality & Reliability Management
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
Managing service quality : MSQ ; an international journal
9
International journal of business excellence : IJBEX
8
Journal of business research : JBR
8
Journal of industrial engineering and management : JIEM
8
Service business
8
The TQM Journal
8
The TQM Magazine
8
The international journal of bank marketing : IJBM
8
Global business review
7
International journal of production research
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of internet commerce
7
Problems and perspectives in management : PPM ; international research journal
7
Benchmarking : an international journal ; BIJ
6
European journal of marketing : EJM
6
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ECONIS (ZBW)
1,396
Other ZBW resources
62
RePEc
3
EconStor
1
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1
Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar
;
Gupta, Parmarth
;
Gupta, Himanshu
- In:
International journal of Indian culture and business …
11
(
2015
)
4
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
Saved in:
2
An empirical investigation of the relationship between TQM practices, quality performance, and customer satisfaction level
Anil, Anu P.
;
Satish, K. P.
- In:
International journal of productivity and quality …
26
(
2019
)
1
,
pp. 96-117
Persistent link: https://www.econbiz.de/10012027749
Saved in:
3
Enhancing customer satisfaction through total quality management practices : an empirical examination
Anil, Anu P.
;
Satish, K. P.
- In:
Total quality management & business excellence
30
(
2019
)
14
,
pp. 1528-1548
Persistent link: https://www.econbiz.de/10012199902
Saved in:
4
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
5
Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
Saved in:
6
Perceived quality of web-based financial advice and its impacts
Pistoia, Adriano
;
Wirtz, Bernd W.
;
Elsäßer, Marc
- In:
International journal of electronic business
12
(
2015
)
4
,
pp. 319-344
Persistent link: https://www.econbiz.de/10011548165
Saved in:
7
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
8
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
9
A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina
;
Grigaliūnaitė, Viktorija
- In:
Scientific Annals of Economics and Business
63
(
2016
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10011646901
Saved in:
10
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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