Perceived quality of web-based financial advice and its impacts
Year of publication: |
2015
|
---|---|
Authors: | Pistoia, Adriano ; Wirtz, Bernd W. ; Elsäßer, Marc |
Published in: |
International journal of electronic business. - Olney, Bucks. : Inderscience Publ., ISSN 1470-6067, ZDB-ID 2106327-8. - Vol. 12.2015, 4, p. 319-344
|
Subject: | advice quality | web-based self-service | electronic service quality | structural equation modelling | financial advice | perceived quality | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Anlageberatung | Financial advisors |
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