Research studies on brand transgression (BT), service failure and recovery (SFR), and product-harm crisis (PHC) appear …

personal values. The consumer-brand value congruity and the hospitality businesses' delivery of high service quality were found … on service quality …

Purpose: This research identifies the critical factors of online service delivery of electronic commerce (ecommerce … reliable measures relating to electronic service quality (e-SERVQUAL), to better understand the participants’ satisfaction with …. More importantly, it suggests that online merchants should consistently deliver a personalized service in all stages of an …

Much of service quality research has been carried out on external service quality, i.e., services delivered by … organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on … external service quality (ESQ), under the existence of variables such as learning organization (LO), employee job satisfaction …

the provision of quality service in terms of subscription numbers. However, little explains the impacts of these dynamics …. Drawing up the service quality model, theory of planned behaviour (TPB) and customer loyalty model, the study examined the … influence of service quality, technical quality (TQ), functional quality (FQ), and reputational quality (RQ) on customer loyalty …

service companies are competing by encouraging their managers to increase repeat purchase.Methodology/Technique - Data from a … mediating role of service quality. Satisfaction and perceived value are important predictors in enhancing service quality, but … do not directly affect repeat purchase. Surprisingly, the direct effect on repeat purchases stems from service quality …