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Customer satisfaction
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International journal of contemporary hospitality management
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Journal of the Operational Research Society
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ECONIS (ZBW)
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Online review analysis-based multi-criteria decision-making for evaluating patient satisfaction : a case study of the Haodf website
Chen, Zi-yu
;
Xiao, Fei
;
Wang, Yi-ting
;
Wang, Ya-nan
; …
- In:
Journal of the Operational Research Society
75
(
2024
)
5
,
pp. 841-859
Persistent link: https://www.econbiz.de/10014555766
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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