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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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4,946
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4,752
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4,739
Service quality
4,554
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4,503
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Han, Heesup
56
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26
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20
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17
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17
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17
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16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Gustafsson, Anders
13
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13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
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11
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11
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10
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10
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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1
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1
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Journal of retailing and consumer services
324
International journal of hospitality management
202
Journal of business research : JBR
154
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
79
Cogent business & management
76
Tourism management : research, policies, practice
61
Services marketing quarterly
59
The service industries journal
50
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of air transport management
29
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
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International journal of business information systems : IJBIS
24
International journal of services and operations management
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ECONIS (ZBW)
5,634
Other ZBW resources
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RePEc
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1
Buyer-seller interactions and customer satisfaction: the moderating role of COVID-19 protocols : a study of small apparel
fashion
enterprises in the regional shopping malls in Ghan...
Yeboah, Solomon Tawiah
;
Haider, Yasmeen
;
Amoako, George Kofi
- In:
African journal of economic and management studies
14
(
2023
)
3
,
pp. 432-456
Persistent link: https://www.econbiz.de/10014454520
Saved in:
2
A study of customer perception of youth towards branded
fashion
apparels in Chennai City
Kavitha, M.
;
Subramanian, S.
- In:
Economics & finance notes
12
(
2023
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10014442742
Saved in:
3
You can't shop with us : how US-based, value- and mid-market online clothing retailers position their plus-size female clothing sections
Shelton, Summer Suzanne
;
Bradshaw, Amanda S.
;
Cretul, …
- In:
Journal of fashion marketing and management
27
(
2023
)
6
,
pp. 1009-1026
Persistent link: https://www.econbiz.de/10014430535
Saved in:
4
Values, satisfaction and intentions : online innovation perspective for
fashion
apparels
Kautish, Pradeep
;
Guru, Sunita
;
Sinha, Anamika
- In:
International journal of innovation science
14
(
2022
)
3/4
,
pp. 608-629
Persistent link: https://www.econbiz.de/10013375186
Saved in:
5
Consumers' internet shopping decision toward
fashion
apparels and its impact on satisfaction in Bangladesh
Hossain, Afzal
;
Rahman, Md. Lutfarl
;
Hasan, Md. Moynull
- In:
Business ethics and leadership : BEL
2
(
2018
)
4
,
pp. 74-82
Persistent link: https://www.econbiz.de/10012053726
Saved in:
6
Using decision trees to analyse the customers' shopping location preferences
Ansari, Azarnoush
;
Riasi, Arash
- In:
International journal of business excellence
18
(
2019
)
2
,
pp. 174-202
Persistent link: https://www.econbiz.de/10012052265
Saved in:
7
Sampling method based on improved C4.5 decision tree and its application in prediction of telecom customer churn
Deng, Weibin
;
Deng, Linsen
;
Liu, Jin
;
Qi, Jie
- In:
International journal of information technology and …
18
(
2019
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10012056968
Saved in:
8
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
9
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
10
Sustainable
fashion
index model and its implication
Wang, Huanzhang
;
Liu, Honglei
;
Kim, Sang Jin
;
Kim, …
- In:
Journal of business research : JBR
99
(
2019
),
pp. 430-437
Persistent link: https://www.econbiz.de/10012023673
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