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A lean approach for service productivity improvements : synergy or oxymoron?

Carlborg, Per; Kindström, Daniel; Kowalkowski, Christian - In: Managing service quality : MSQ ; an international journal 23 (2013) 4, pp. 291-304

Persistent link: https://www.econbiz.de/10009769857

Effective toolbox for lean service implementation

Song, Wenchao; Tan, Kim Hua; Baranek, Andrej - In: International journal of services and standards 5 (2009) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10003806425

Process improvement in the banking sector

Kovacs, Zsofia - In: Journal of securities operations & custody 8 (2015/2016) 1, pp. 56-64

Persistent link: https://www.econbiz.de/10011488452

Investigation of customer satisfaction in pump manufacturing industries through customer feedback approach

Ramamoorthy, C.; Selladurai, V.; Ranganathan, Rajesh - In: International journal of logistics economics and … 4 (2012) 1/2, pp. 55-75

Persistent link: https://www.econbiz.de/10009612132

Assessing lean satisfaction and its enablers : a care provider perspective

Assadej Vanichchinchai - In: Operations management research : OMR ; advancing … 14 (2021) 1/2, pp. 95-106

Persistent link: https://www.econbiz.de/10012584259

Improving the registration process in a healthcare facility with lean principles

Nino, Valentina; Martinez, Kenneth J.; Gomez, Karina; … - In: Journal of industrial engineering and management : JIEM 14 (2021) 3, pp. 538-551

Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient satisfaction in a hospital in Montana. The clinics...

Persistent link: https://www.econbiz.de/10012598993

U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation

Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012502820

The key enablers for the adoption of lean thinking by public purchasing departments

Agbodzakey, James K.; MacCue, Clifford P. - In: International journal of procurement management 8 (2015) 6, pp. 666-687

Persistent link: https://www.econbiz.de/10011593640

Lean Six Sigma application in healthcare of patients

Chaurasia, Basant; Garg, Dixit; Agarwal, Ashish - In: International journal of intelligent enterprise : IJIE 4 (2017) 3, pp. 275-282

Persistent link: https://www.econbiz.de/10011858586

Value creation through lean management : a case study of healthcare service operations

Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293

Persistent link: https://www.econbiz.de/10011636447

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