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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer - 1977
Persistent link: https://www.econbiz.de/10000054896
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Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H. M. - 1993
Persistent link: https://www.econbiz.de/10000337784
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A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.; Lemon, Katherine N. - 1998
Persistent link: https://www.econbiz.de/10000988899
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The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush; Kalwani, Manohar U.; Dada, Maqbool - 1997
Persistent link: https://www.econbiz.de/10000971319
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Customer satisfaction in a store performance framework
Mägi, Anne - 1995
Persistent link: https://www.econbiz.de/10000921846
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Approaches to consumer satisfaction : whose choice is it, anyway
Uusitalo, Outi - 1991
Persistent link: https://www.econbiz.de/10000814677
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Managing customer service
Hayes, Jenny; Dredge, Frances - 1998
Persistent link: https://www.econbiz.de/10000641779
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Consumers and services
Gabbott, Mark; Hogg, Gillian - 1998
Persistent link: https://www.econbiz.de/10000643442
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On custom
Schlicht, Ekkehart - 1992
Persistent link: https://www.econbiz.de/10000148766