Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Year of publication: |
1977
|
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Authors: | Bodur, Muzaffer |
Subject: | Verbraucher | Dienstleistung | Vereinigte Staaten | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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