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"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer; Santos, Cristiane Pizzutti dos; … - In: International journal of retail & distribution management 42 (2014) 9, pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
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Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Pacheco, Natália Araújo; Geuens, Maggie; Santos, … - In: Journal of retailing and consumer services 40 (2018), pp. 60-65
Persistent link: https://www.econbiz.de/10011801745
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Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos; Basso, Kenny - In: The international journal of bank marketing : IJBM 30 (2012) 3, pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
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The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos; Fernandes, Daniel V. H. D. - In: Latin American business review : journal of the … 8 (2007) 2, pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
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Consumer discrimination in service recovery situations
Rohden, Simoni F.; Santos, Cristiane Pizzutti dos - In: Marketing intelligence & planning 41 (2023) 3, pp. 293-309
Persistent link: https://www.econbiz.de/10014312978