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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,579
Konsumentenverhalten
81,129
Privater Haushalt
19,876
Household
19,737
Persönlichkeitspsychologie
12,913
Personality psychology
12,634
Theorie
11,845
Theory
11,627
Relationship marketing
9,157
Beziehungsmarketing
9,127
Brand management
7,681
Markenführung
7,641
USA
7,158
Brand image
6,827
United States
6,806
Markenimage
6,792
Deutschland
6,091
Online-Handel
5,674
Online retailing
5,663
Kundenzufriedenheit
5,633
Germany
5,460
Social Web
4,975
Social web
4,973
Privater Konsum
4,964
Private consumption
4,948
Online-Marketing
4,576
Internet marketing
4,565
Service quality
4,542
Dienstleistungsqualität
4,498
Brand
4,356
Markenartikel
4,346
Private Verschuldung
4,302
Experiment
4,246
Private debt
4,235
Einzelhandel
4,198
Retail trade
4,154
Emotion
3,803
Werbewirkung
3,670
Electronic Commerce
3,663
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Undetermined
3,204
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960
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Article
5,132
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655
Journal
3
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4,850
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136
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114
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77
Graue Literatur
71
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71
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54
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48
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48
Arbeitspapier
43
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43
Collection of articles of several authors
13
Sammelwerk
13
Konferenzschrift
10
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8
conceptual-paper
8
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4
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4
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5,678
German
108
French
2
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2
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Barnes, Donald C.
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
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Springer Fachmedien Wiesbaden
4
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
320
International journal of hospitality management
201
Journal of business research : JBR
154
The journal of services marketing
104
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
78
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
58
The service industries journal
51
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
42
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service management
40
Journal of service research : JSR
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
36
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
32
Journal of Services Marketing
31
The TQM journal : the international review of organizational improvement
29
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Journal of retailing
25
International journal of business information systems : IJBIS
24
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Source
All
ECONIS (ZBW)
5,628
Other ZBW resources
159
BASE
2
RePEc
1
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1
Phänomen Luxusmarke : identitätsstiftende Effekte und Determinanten der Markenloyalität
Büttner, Miriam
;
Huber, Frank
;
Regier, Stefanie
; …
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003354640
Saved in:
2
Dispositional approach to customer satisfaction and behavior
Burns, Gary N.
;
Bowling, Nathan A.
- In:
Journal of business and psychology
25
(
2010
)
1
,
pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
Saved in:
3
Traveling the paths to brand loyalty
Ahluwalia, Rohini
;
Kaikati, Andrew M.
- In:
Brands and brand management : contemporary research …
,
(pp. 63-90)
.
2010
Persistent link: https://www.econbiz.de/10003941303
Saved in:
4
The role of attachment in building consumer-brand relationships : an empirical investigation in the utilitarian consumption context
Belaid, Samy
;
Behi, Azza Temessek
- In:
The journal of product & brand management
20
(
2011
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10009007096
Saved in:
5
Self-image congruence in consumer behavior
Hosany, Sameer
;
Martin, Drew
- In:
Journal of business research : JBR
65
(
2012
)
5
,
pp. 685-691
Persistent link: https://www.econbiz.de/10009528783
Saved in:
6
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
7
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
8
Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev
;
Han, Heesup
- In:
International journal of hospitality management
37
(
2014
),
pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
Saved in:
9
Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Román, Sergio
;
Riquelme, Isabel P.
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 87-103
Persistent link: https://www.econbiz.de/10010378752
Saved in:
10
The maximizing mind-set
Ma, Jingjing
;
Roese, Neal
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
1
,
pp. 71-92
Persistent link: https://www.econbiz.de/10010381005
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