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Customer satisfaction
Konsumentenverhalten
78,750
Consumer behaviour
78,319
Unternehmensethik
17,266
Unternehmenskultur
16,961
Business ethics
16,350
Corporate culture
15,607
Theorie
15,435
Theory
15,140
Ethik
12,043
Ethics
11,356
Wirtschaftsethik
9,287
Beziehungsmarketing
9,026
Relationship marketing
9,009
Deutschland
7,769
Corporate Social Responsibility
7,735
Markenführung
7,653
Brand management
7,648
USA
7,637
Corporate social responsibility
7,615
United States
7,234
Germany
7,171
Economic ethics
7,130
Markenimage
6,588
Brand image
6,555
Kundenzufriedenheit
5,450
Soziale Werte
5,436
Online-Handel
5,380
Online retailing
5,367
Social values
5,334
Social Web
4,684
Social web
4,682
Dienstleistungsqualität
4,434
Service quality
4,431
Online-Marketing
4,353
Internet marketing
4,330
Brand
4,248
Markenartikel
4,244
Einzelhandel
4,153
Welt
4,134
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2,885
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912
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4,791
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657
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3
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4,668
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4,668
Aufsatz im Buch
114
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114
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77
Graue Literatur
70
Non-commercial literature
70
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52
Conference paper
47
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47
Arbeitspapier
40
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40
Collection of articles of several authors
15
Sammelwerk
15
Konferenzschrift
10
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9
Case study
7
Fallstudie
7
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5
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5
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4
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3
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2
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1
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1
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1
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English
5,329
German
115
Undetermined
5
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2
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Seger-Guttmann, Tali
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Institutionen för Industriell Ekonomi och Organisation (INDEK), Kungliga Tekniska Högskolan (KTH)
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
322
International journal of hospitality management
187
Journal of business research : JBR
151
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
56
The service industries journal
51
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
43
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service management
38
Journal of service research : JSR
38
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
The international review of retail, distribution and consumer research
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of services and operations management
24
Total quality management & business excellence
24
International journal of business information systems : IJBIS
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
5,445
RePEc
4
BASE
2
Showing
131
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140
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131
The role of organizational culture in the adoption of customer profitability analysis : a field study
Fish, Matthew
;
Miller, William
;
Becker, D'Arcy
; …
- In:
Qualitative research in accounting & management : QRAM
14
(
2017
)
1
,
pp. 38-59
Persistent link: https://www.econbiz.de/10011705777
Saved in:
132
Expatriates' withdrawal intentions : the influence of organizational culture and satisfaction with the assignment
Pinto, Luisa Helena
;
Cabral Cardoso, Carlos
;
Werther, …
- In:
Personnel review : a professional journal reporting new …
46
(
2017
)
8
,
pp. 1852-1869
Persistent link: https://www.econbiz.de/10011775628
Saved in:
133
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
134
The impact of work culture on employee satisfaction : empirical evidence from the Indian banking sector
Dev, Santosh
;
Sengupta, Santoshi
- In:
International journal of human resources development …
17
(
2017
)
3/4
,
pp. 230-246
Persistent link: https://www.econbiz.de/10011844818
Saved in:
135
Survey-Feedback in internationalen Organisationen : affektive Einflüsse auf organisationale Einstellungen
Hausmann, Natascha
-
2015
Persistent link: https://www.econbiz.de/10011494882
Saved in:
136
Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A.
- In:
Handbook of hospitality human resources management
,
(pp. 63-82)
.
2008
Persistent link: https://www.econbiz.de/10003810250
Saved in:
137
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
138
Building employment brand equity effect of firm practices, employee outcomes and organizational outcomes
Han, Jian
-
2005
Persistent link: https://www.econbiz.de/10003946257
Saved in:
139
The business culture of a firm applying a customer-intimate philosophy : a conceptual framework
Osarenkhoe, Aihie
- In:
International journal of business and systems research
3
(
2009
)
3
,
pp. 257-278
Persistent link: https://www.econbiz.de/10003897687
Saved in:
140
Keys for successful implementation of total quality management in hospitals
Carman, James M.
;
Shortell, Stephen M.
;
Foster, Richard W.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
Saved in:
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