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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,817
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81,367
Electronic Commerce
24,070
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21,451
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20,860
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20,829
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17
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14
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14
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14
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10
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
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1
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Journal of retailing and consumer services
339
International journal of hospitality management
214
Journal of business research : JBR
163
The journal of services marketing
108
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
96
International journal of contemporary hospitality management
86
Cogent business & management
75
Tourism management : research, policies, practice
64
Services marketing quarterly
62
The service industries journal
61
Psychology & marketing
57
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Service business
49
International journal of electronic marketing and retailing : IJEMR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of strategic marketing
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of service management
41
Journal of service research : JSR
41
Tourism management perspectives : TMP
37
Journal of Services Marketing
36
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of internet commerce
33
The international review of retail, distribution and consumer research
33
International journal of electronic customer relationship management : IJECRM
31
Journal of air transport management
30
Journal of retailing
30
International journal of quality and service sciences
29
Journal of hospitality and tourism insights
29
International journal of business information systems : IJBIS
28
International journal of retail & distribution management
28
International journal of retail and distribution management
28
Journal of Islamic marketing
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
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Total quality management & business excellence
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ECONIS (ZBW)
6,288
Other ZBW resources
200
BASE
3
RePEc
2
Showing
1
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date (oldest first)
1
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online
reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
2
How managerial responses to online
reviews
affect customer satisfaction : an empirical study based on additional
reviews
Zhao, Yan
;
Wen, Lingling
;
Feng, Xiangnan
;
Li, Ran
;
Lin, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
Saved in:
3
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
4
Crowd sourcing and e-commerce : Chinese online
reviews
Sukaini, Ali Khalaf Mohammed Al
;
Zhang, Jing
- In:
Inventi impact: international trade
(
2017
)
1
,
pp. 14-23
Persistent link: https://www.econbiz.de/10011689036
Saved in:
5
Consumers
rule : how consumer
reviews
influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
6
Responding to negative online
reviews
: the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Utilizing the platform economy effect through EWOM : does the platform matter?
Xu, Xun
;
Lee, Chieh
- In:
International journal of production economics
227
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012297462
Saved in:
8
Role of electronic word of mouth on purchase intention
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
- In:
International journal of business information systems : …
30
(
2019
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
Saved in:
9
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative
reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
10
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
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