//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Improvement in higher educatio...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Indien
118,002
India
96,998
Hochschule
24,075
Service quality
21,467
Dienstleistungsqualität
20,716
Higher education institution
19,950
Qualitätsmanagement
16,726
Quality management
15,048
Studium
7,799
University education
6,994
Deutschland
6,945
Consumer behaviour
6,725
Kundenzufriedenheit
6,670
Konsumentenverhalten
6,598
China
6,099
USA
6,053
Theorie
5,964
Theory
5,854
United States
5,666
Students
5,147
Studierende
5,115
Wirtschaftswachstum
5,081
Germany
5,070
Economic growth
4,769
Relationship marketing
4,623
Beziehungsmarketing
4,599
Entwicklung
3,959
Industrie
3,845
Bank
3,581
Manufacturing industries
3,501
Schätzung
3,366
Großbritannien
3,338
Wirkungsanalyse
3,289
Estimation
3,283
Economic development
3,238
Impact assessment
3,232
Hochschulpolitik
3,062
Innovation
2,916
United Kingdom
2,827
more ...
less ...
Online availability
All
Undetermined
3,283
Free
1,179
Type of publication
All
Article
6,087
Book / Working Paper
868
Type of publication (narrower categories)
All
Article in journal
5,597
Aufsatz in Zeitschrift
5,597
research-article
203
Aufsatz im Buch
188
Book section
188
Graue Literatur
78
Non-commercial literature
78
Hochschulschrift
60
Conference paper
59
Konferenzbeitrag
59
Arbeitspapier
52
Working Paper
52
Case study
37
Fallstudie
37
Thesis
36
Collection of articles of several authors
20
Sammelwerk
20
case-report
16
conceptual-paper
15
review-article
14
Konferenzschrift
13
Aufsatzsammlung
11
Article
9
review
8
Conference proceedings
5
viewpoint
5
Collection of articles written by one author
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Norm
1
Reprint
1
Systematic review
1
more ...
less ...
Language
All
English
6,778
German
155
Undetermined
22
French
1
Italian
1
Author
All
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Gustafsson, Anders
17
Shahin, Arash
16
Wong, IpKin Anthony
16
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Amin, Muslim
11
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Casidy, Riza
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Akroush, Mamoun N.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Parayitam, Satyanarayana
9
Qin, Hong
9
Torres, Edwin N.
9
Bonfanti, Angelo
8
Bujisic, Milos
8
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
217
International journal of hospitality management
213
Journal of business research : JBR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The journal of services marketing
130
The service industries journal
107
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
83
Services marketing quarterly
80
The TQM journal : the international review of organizational improvement
72
Journal of air transport management
65
Tourism management : research, policies, practice
65
International journal of productivity and quality management : IJPQM
64
Service business
60
International journal of quality and service sciences
58
International journal of services and operations management
58
Cogent business & management
57
Total quality management & business excellence
57
Journal of service research : JSR
53
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
International journal of services, economics and management
45
Journal of service management
45
Journal of Services Marketing
43
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
41
Quality management journal : QMJ
37
Journal of Asian finance, economics and business : JAFEB
36
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
29
International journal of services and operations management : IJSOM
29
Journal of service research
29
International journal of business information systems : IJBIS
28
Journal of the Academy of Marketing Science
28
International journal of electronic customer relationship management : IJECRM
26
Journal of marketing for higher education
26
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
more ...
less ...
Source
All
ECONIS (ZBW)
6,659
Other ZBW resources
262
RePEc
22
EconStor
9
BASE
3
Showing
1
-
10
of
6,955
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Defining service
quality
attributes at different levels of operation in higher education institutions : how could the service
quality
perceptions of students contribute to a better...
Surman, Vivien
;
Tóth, Zsuzsanna Eszter
;
Danó, Györgyi
- In:
Zagreb international review of economics & business
25
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014228121
Saved in:
2
Impact of student perceived service
quality
and faculty transformational leadership on student satisfaction and student motivation : an empirical study
Agrawal, Nikhil
;
Sangwan, Dhruv
;
Prabhu, H. Mahesh
- In:
International journal of services and operations …
41
(
2022
)
3
,
pp. 343-356
Persistent link: https://www.econbiz.de/10013257527
Saved in:
3
Total
Quality
Management in higher education : a literature review on barriers, customers and accreditation
Jasti, Naga Vamsi Krishna
;
Venkateswaran, V.
;
Kota, Srinivas
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1250-1272
Persistent link: https://www.econbiz.de/10013537688
Saved in:
4
Employee satisfaction model : case of private institutions in Indian higher education
Jora, Rachna Bansal
;
Mehra, Shashank
- In:
International journal of business excellence : IJBEX
28
(
2022
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10014234616
Saved in:
5
An investigation of factors influencing student satisfaction with MOOCs in the Indian higher education system
Sharma, Devika Rani
;
Girija, Smitha
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 443-464
Persistent link: https://www.econbiz.de/10014336866
Saved in:
6
Measuring international students' satisfaction with higher education in
India
: develooment & validation in INHedPERF model
Chadha, Bandana
;
Tomar, Vivek Singh
;
Rai, R. S.
;
Dugar, …
- In:
International journal of applied business and economic …
15
(
2017
)
1
,
pp. 251-265
Persistent link: https://www.econbiz.de/10011673303
Saved in:
7
South Africa University students' perceptions of key education service
quality
determinants
Sanjay, Soni
;
Govender, Krishna K.
- In:
Problems and perspectives in management : PPM ; …
16
(
2018
)
3
,
pp. 377-388
Persistent link: https://www.econbiz.de/10011992144
Saved in:
8
Higher education
quality
and student satisfaction : meta-analysis, subgroup analysis and meta-regression
Dhawan, Shivangi
- In:
Metamorphosis : a journal of management research
21
(
2022
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10013384397
Saved in:
9
Manage perceived e-learning
quality
in Egyptian context
Adel, Riham
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
Saved in:
10
Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?
Parahoo, Sanjai K.
;
Harvey, Heather L.
;
Tamim, Rana M.
- In:
Journal of marketing for higher education
23
(
2013
)
2
,
pp. 135-154
Persistent link: https://www.econbiz.de/10010232463
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->