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Einkaufsverhalten und Kundengruppen bei Direktvermarktern in Deutschland : Ergebnisse einer empirischen Analyse

Hasan, Yousra - 2006

Persistent link: https://www.econbiz.de/10003394613

Customer satisfaction study via a latent segment model

Fonseca, Jaime R. S. - In: Journal of retailing and consumer services 16 (2009) 5, pp. 352-359

Persistent link: https://www.econbiz.de/10003875614

Senior customers' service encounter preferences

Grougiou, Vassiliki; Pettigrew, Simone - In: Journal of service research : JSR 14 (2011) 4, pp. 475-488

Persistent link: https://www.econbiz.de/10009491357

Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels

Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132

Persistent link: https://www.econbiz.de/10010225832

Importance of wellness quality criteria and positioning of wellness cooperation brands

Bertsch, Gerhard; Schobersberger, Wolfgang; Blank, Cornelia - In: International journal of leisure and tourism marketing … 2 (2011) 3, pp. 194-208

Persistent link: https://www.econbiz.de/10009317717

Loyalty formation for different customer journey segments

Herhausen, Dennis; Kleinlercher, Kristina; Verhoef, Peter C. - In: Journal of retailing 95 (2019) 3, pp. 9-29

Persistent link: https://www.econbiz.de/10012130003

Segmenting female consumers : high-involvement personal services

Milfelner, Borut; Vidergar Kikel, Tanja; Mumel, Damijan; … - In: International journal of retail & distribution management 45 (2017) 5, pp. 485-497

Persistent link: https://www.econbiz.de/10011706968

Hybrid cluster analysis of customer segmentation of sea transportation users

Cahyana, Bambang Eka; Nimran, Umar; Utami, Hamidah Nayati; … - In: Journal of economics, finance & administrative science 25 (2020) 50, pp. 321-337

Purpose - The purpose of this study is to apply hybrid cluster analysis in classifying PT Pelindo I customers based on the level of customer satisfaction with passenger services of PT Pelindo I. Design/methodology/approach - Hybrid cluster analysis is a combination of hierarchical and...

Persistent link: https://www.econbiz.de/10012433975

Brand and consumer

Charan, Ashok - 2024

Persistent link: https://www.econbiz.de/10014383857

Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters

Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94

Persistent link: https://www.econbiz.de/10013545807

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