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~subject:"Customer satisfaction"
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Customer satisfaction
Gastronomie
3,093
Restaurant industry
3,092
Consumer behaviour
1,088
Konsumentenverhalten
1,088
Service quality
519
Dienstleistungsqualität
517
Kundenzufriedenheit
413
USA
384
United States
378
Beziehungsmarketing
283
Relationship marketing
283
Food
208
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200
Restaurant
168
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146
Tourism
142
Coronavirus
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Deutschland
127
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Eating habit
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119
Unternehmenserfolg
119
Emotion
116
Restaurants
116
Brand management
113
Markenführung
113
Franchising
102
Brand image
101
Markenimage
101
Tourism employees
98
Tourismusberufe
98
Viral marketing
97
Virales Marketing
97
Theory
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English
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Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Song, Hanqun
5
Ha, Jooyeon
4
Kim, Wansoo
4
Namkung, Young
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qu, Hailin
4
Ahn, Jiseon
3
Cheng, Ching-Chan
3
Ha, Hong Youl
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Lin, Ingrid Y.
3
Line, Nathaniel D.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Park, Soona
3
Seo, Soobin
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Agnihotri, Durgesh
2
Ali, Faizan
2
Babar, Samreen Fahim
2
Back, Ki-joon
2
Bilgihan, Anil
2
Brewster, Zachary W.
2
Bufquin, Diego
2
Bujisic, Milos
2
Canter, Deborah D.
2
Chang, Kuo-chien
2
Chaturvedi, Pallavi
2
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National Bureau of Economic Research
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International journal of hospitality management
90
Journal of hospitality marketing & management
34
International journal of contemporary hospitality management
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of retailing and consumer services
12
Journal of travel and tourism marketing
9
Cogent business & management
6
Journal of hospitality and tourism insights
6
Quality management journal : QMJ
6
Tourism management perspectives : TMP
5
Asia Pacific journal of marketing and logistics
4
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Cornell hospitality quarterly : CQ
3
International journal of business excellence : IJBEX
3
Journal of Asian finance, economics and business : JAFEB
3
Service business
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
The journal of services marketing
3
The service industries journal
3
Total quality management & business excellence
3
Administrative Sciences : open access journal
2
Asia-Pacific journal of business administration
2
Benchmarking : an international journal ; BIJ
2
Enlightening tourism : ET ; a pathmaking journal
2
European journal of management and business economics : EJM&BE
2
Global business review
2
International business and economics research journal
2
International journal of electronic customer relationship management : IJECRM
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of Tourism, Heritage & Services Marketing : JTHSM
2
Journal of business ethics : JOBE
2
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ECONIS (ZBW)
413
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1
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
3
Measurement of satisfaction with ICT services implementation and innovation in restaurants (case study: Isfahan, Iran)
Torabi Farsani, Neda
;
Sadeghi, Rasool
;
Shafiei, Zahed
; …
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011484751
Saved in:
4
Restaurant
's famous dish FTQ : improperly prepared meal
Yeh, Shih-Shuo
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 341-343
Persistent link: https://www.econbiz.de/10011635718
Saved in:
5
Listening to the consumer's voice in website analytics
Bunker, Matthew P.
;
Rawwas, Mohammed Y. A.
; …
- In:
International journal of business information systems : …
23
(
2016
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10011637499
Saved in:
6
Nutritional application software for restaurants : the tool of customer satisfaction and behaviour
Palisidis, Georgios
;
Giazitzi, Katerina
;
Karathanos, Vaios
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 198-215
Persistent link: https://www.econbiz.de/10011688053
Saved in:
7
Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus
Mensah, Ishmael
;
Mensah, Rebecca Dei
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
(
2018
)
1
,
pp. 27-36
Persistent link: https://www.econbiz.de/10011892717
Saved in:
8
Lost opportunities in
restaurant
revenue management
Vieveen, Iris
- In:
Journal of revenue and pricing management
17
(
2018
)
3
,
pp. 194-199
Persistent link: https://www.econbiz.de/10011922597
Saved in:
9
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
10
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
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